GCash Help Center Help Center home page

Help Center

Customer
  • Business
  • Overseas
Filipino
Language Selection

You can now browse Help Center articles in your preferred language and easily find the information you need.

Select Language

English Filipino




  1. GCash Help Center
  2. Cards
  3. Get Help with GCash Card
I can’t order a GCash Card. What do I do?
My GCash Card has not been delivered yet after 10 days. What do I do?
I paid using my GCash Card but it's not reflecting yet. What should I do?
I can’t pay using my GCash VISA/Mastercard Card. What do I do?
My GCash Card is not being accepted by a merchant for payment. What do I do?
I want a refund for a purchase I made using my GCash Card
I can’t withdraw using my GCash Card. What do I do?
My GCash Card got stuck in the ATM. What do I do?
The ATM did not release any money after withdrawing using my GCash Card
I can’t link my GCash Card to my GCash account. What do I do?
I can’t deactivate my GCash VISA/Mastercard Card. What do I do?
My GCash Card has been lost or stolen. What do I do?
How do I transfer my linked GCash VISA/Mastercard Card to a new mobile number?
I can’t apply my GCash Card promo voucher when ordering a card. What do I do?
Filipino
GCash Help Center Help Center home page
G-Xchange, Inc. (GXI) is regulated by the Bangko Sentral ng Pilipinas (www.bsp.gov.ph)
Official GCash Website Privacy Notice Terms and Conditions Contact Us
Copyright © 2025 GCash. All Rights Reserved.