Submit a request – GCash Help Center

Submit a ticket

Reminder: Before inputting your information, make sure you have your ID and documents ready. You may refer here for more information. Please make sure that all the information entered is consistent with your ID documents.

Important:

1. If you created a new verified account, do not fill out this form. Instead follow the instructions here.

2. Ensure to attach a Valid ID & accomplished form. Press here to download the form. Failure to do so will result to rejection.

You can use your GCash app to reply or get updates about your ticket. Log in to your app > Tap "Help" on the upper right > "Your conversations". Tap here to learn more.

IMPORTANT: Please ensure you create a copy before proceeding to fill out these documents - BRD, GSLIDE.

GCash Help Center
Submit a request

Please choose your issue below

Your email address

Your Email address

GCash Registered Full Name

Please enter your complete name.

Select the country where you registered your GCash Account

Please ensure that the Country where you registered your GCash Account matches the Mobile Number you are experiencing the issue with.

Mobile Number

Please do not include any spaces. Simply input the mobile number code. (ex. 63-XXXXX)

What is causing the financial difficulties?

Proof of financial difficulties if applicable. Submitted documents will help support your claim

Others (Please specify)(optional)

What's your estimated current monthly salary/income?

Total monthly debt pay outside of GCash?

Please share what happened or add other information about your concern

You may attach screenshots or files related to your concern.

Attachments(optional)

Add file or drop files here