Security

Authentication

What should I do if I forgot my MPIN?

GCash DoubleSafe

What should I do if I forgot my MPIN? I'm not Fully Verified and I set up my security questions

What should I do if I forgot my MPIN? I'm not Fully Verified, and I did not set up my security questions

What should I do if I forgot my MPIN? I'm Fully Verified, and I set up my security questions

What should I do if I forgot my MPIN? I’m Fully Verified I have not set up my security questions

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General

Phishing Scam SMS with my Name

Tips to Make a Strong Password

What should I do if someone made unauthorized transactions using my account?

How do I avoid account takeover (ATO)?

How do I report phishing?

How to spot and avoid phishing by fake verifiers?

See all 17 articles

Customer Protect

How can I file a dispute form?

What is Customer Protect?

GCash User Complaint Form

What will GCash do once I have filed for dispute?

Account Recovery

What is GCash Face Verify?

How do I set up my Account Recovery via Security Questions?

What should I do if I lost my SIM/phone?