Security

Authentication

What should I do if I forgot my MPIN?

How can I enable my Biometrics Login?

How can I change my MPIN?

General

How do I send my feedback to GCash?

What should I do if someone made unauthorized transactions using my account?

How can I reach GCash Support?

What do I do if lost my card?

How do I report a phishing site?

How do I keep my account safe?

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Customer Protect

How can I file a dispute form?

What is Customer Protect?

GCash User Complaint Form

How does Customer Protect work?

Am I eligible for the Customer Protect Program?

What is covered by the of the Customer Protect Program?

See all 7 articles

Account Recovery

What should I do if I lost my SIM/phone?

How do I set up my Account Recovery via Security Questions?