Security

Authentication

What should I do if I forgot my MPIN?

How can I enable my Biometrics Login? I have an IOS device capable of Face ID log in

How can I enable my Biometrics Login? I have an IOS device capable of fingerprint log in

How can I enable my Biometrics Login? I have an Android device capable of Face Recognition log in

How can I enable my Biometrics Login? I have an Android device capable of fingerprint log in

What should I do if I forgot my MPIN? I'm not Fully Verified and I set up my security questions

See all 11 articles

General

Tips to Make a Strong Password

What should I do if someone made unauthorized transactions using my account?

How do I avoid account takeover (ATO)?

How do I report phishing?

How to spot and avoid phishing by fake verifiers?

How to spot and avoid phishing links, websites, emails, or SMS?

See all 16 articles

Customer Protect

How can I file a dispute form?

What is Customer Protect?

GCash User Complaint Form

How does Customer Protect work?

What will GCash do once I have filed for dispute?

Account Recovery

What is GCash Face Verify?

How do I set up my Account Recovery via Security Questions?

What should I do if I lost my SIM/phone?