Security

Authentication

What should I do if I forgot my MPIN?

How can I enable my Biometrics Login? I have an IOS device capable of Face ID log in

How can I enable my Biometrics Login? I have an IOS device capable of fingerprint log in

How can I enable my Biometrics Login? I have an Android device capable of Face Recognition log in

How can I enable my Biometrics Login? I have an Android device capable of fingerprint log in

What should I do if I forgot my MPIN? I'm not Fully Verified and I set up my security questions

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General

How do I send my feedback to GCash?

Tips to Make a Strong Password

What should I do if someone made unauthorized transactions using my account?

How do I avoid account takeover (ATO)?

How do I report phishing?

How to spot and avoid phishing by fake verifiers?

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Customer Protect

How can I file a dispute form?

What is Customer Protect?

GCash User Complaint Form

How does Customer Protect work?

Am I eligible for the Customer Protect Program?

What is covered by the of the Customer Protect Program?

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Account Recovery

How do I set up my Account Recovery via Security Questions?

What should I do if I lost my SIM/phone?