In case you encounter trouble loading GCrypto, you may try the following troubleshooting steps:
STEP 1: Go to Settings, then Apps & Notifications (or just Apps).
STEP 2: Select GCash.
STEP 3: Select Storage.
STEP 4: Tap on Clear Data and Clear Cache.
STEP 1: Delete GCash from the apps to uninstall then reinstall
Another reason you may not be able to access your GCrypto account is because the system may be under maintenance. Please try accessing your GCrypto account again after a few hours.