If you paid for your GLoan dues via the GLoan management page but it was not reflected on your account, file a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile phone number
STEP 5: Select GLoan > My GLoan payment did not reflect as your concern category
STEP 6: Input in the text box, “My GLoan payment did not reflect on my account.”
STEP 7: Attach screenshots of your GLoan payment confirmation receipt
STEP 8: Tap Submit
Here is a summary of the steps on what you should do if your repayment failed.