Pay Online

• Booky is a local app and website that serves as an aggregator to many top food, lifestyle, and fitness brands and offers quality services and discounts without the hassles
• GCash is now integrated within Booky's website and mobile app as an online payment option for food delivery, pick up, and dine in
• Booky is also integrated as one of our GLife partner aggregators bringing in the same quality of services through their merchants' mini app without having to jump off or create a separate account outside the GCash platform 

How to order at Booky's website or mobile app using GCash

1. Go to https://ph.phonebooky.com/
2. Select partner merchants to order from
3. Set location to determine the nearest branch that will cater to the order
4. Choose between DELIVERY or PICK UP
5. Select items to order then ADD TO CART
6. Review list of orders then proceed to CHECKOUT
7. Select GCash as payment option
   
   1. Log in to GCash account
   2. Enter MPIN
   3. Enter OTP sent via SMS
   4. Confirm Payment
8. You will be redirected back to the merchant's page
9. You will also receive an SMS notification about your order

How to order at Booky's Merchant's mini app in GLife

1. Go to GLife in GCash dashboard
2. Select the merchant aggregated by Booky
3. Set location to determine the nearest branch that will cater to the order
4. Choose between DELIVERY or PICK UP
5. Select items to order then ADD TO CART
6. Review list of orders then proceed to CHECKOUT
7. Select PAY WITH GCASH to confirm the payment
8. You will be redirected back to the order page
9. You will also receive an SMS notification about your order

Some of the merchants that are currently aggregated by Booky in GLife

• Auntie Anne's
• Classic Savory
• Cyma
• Goldilocks
• Hawker Chan
• Kraver's Canteen
• Peri-Peri
• Souv
• Tapa King

FREQUENTLY ASKED QUESTIONS

1. When should I reach out to Booky directly?
   • Concerns that require urgency and need to be resolved within an hour or two
   • For example:
     • Delivery not arriving on time
     • Issues on delivered food and rider already left
     • Confirmation of delivery schedule
     • Changes on delivery, pick up, or dine in schedules
2. What can Booky provide that GCash may not be able to?
   • Immediate intervention requirement on orders placed
   • Booky will have the real time visibility on the details of customers' orders and are the ones in coordination with the partner merchants to manage these orders
   • Booky will also need to validate and confirm whether an order paid should be refunded or re-processed
3. How can I reach out to Booky?
   • Email:  prime@phonebooky.com
   • Facebook & Twitter:  Booky
   • Mobile support (for urgent concerns):  0915-413-9107
4. Can I cancel my order?
   • Cancellation and modification of orders are subject to Booky and their merchant partners' approval
   • Best to contact Booky directly to request for cancellation
5. Why is there a delay on delivery?
   • Delays on delivery could be due to various reasons with one of which could be driver got lost
   • Best to coordinate with Booky or to the restaurant (if contact details is available) so they may be able to update you on the whereabouts of the delivery
6. What happens if there are no nearest branch available?
   • The system might still suggest a location you may want to order from
   • Be sure to carefully check the branch being recommended to avoid issues on order due to distance
7. Why does some merchants appear on Booky's website but not in GLife?
   • It's possible that the missing merchant has not been integrated yet or is still on the process of integration
8. What happens if I ordered pick and all of a sudden I'm unable to go to the restaurant?
   • Orders may no longer be cancelled or mode of receiving may not be change.  You may try to book for a third party delivery service to pick up the items ordered
9. When should I reach out to GCash?
   • For payment related concerns where:
     • GCash wallet has been deducted
     • Booky confirmed that order failed to process on their end
10. What would GCash do to address the dispute raised?
    
    • GCash will first validate status of payment and e-wallet deduction
    • GCash will then raise to Booky for further validation and confirmation of refund
    • Entire handling could take between 1 to 7 days depending on availability of information