- Booky is a local app and website that serves as an aggregator to many top food, lifestyle, and fitness brands and offers quality services and discounts without the hassles
- GCash is now integrated within Booky's website and mobile app as an online payment option for food delivery, pick up, and dine in
- Booky is also integrated as one of our GLife partner aggregators bringing in the same quality of services through their merchants' mini app without having to jump off or create a separate account outside the GCash platform
How to order at Booky's website or mobile app using GCash
- Go to https://ph.phonebooky.com/
- Select partner merchants to order from
- Set location to determine the nearest branch that will cater to the order
- Choose between DELIVERY or PICK UP
- Select items to order then ADD TO CART
- Review list of orders then proceed to CHECKOUT
- Select GCash as payment option
- Log in to GCash account
- Enter MPIN
- Enter OTP sent via SMS
- Confirm Payment
- You will be redirected back to the merchant's page
- You will also receive an SMS notification about your order
How to order at Booky's Merchant's mini app in GLife
- Go to GLife in GCash dashboard
- Select the merchant aggregated by Booky
- Set location to determine the nearest branch that will cater to the order
- Choose between DELIVERY or PICK UP
- Select items to order then ADD TO CART
- Review list of orders then proceed to CHECKOUT
- Select PAY WITH GCASH to confirm the payment
- You will be redirected back to the order page
- You will also receive an SMS notification about your order
Some of the merchants that are currently aggregated by Booky in GLife
- Auntie Anne's
- Classic Savory
- Cyma
- Goldilocks
- Hawker Chan
- Kraver's Canteen
- Peri-Peri
- Souv
- Tapa King
FREQUENTLY ASKED QUESTIONS
- When should I reach out to Booky directly?
- Concerns that require urgency and need to be resolved within an hour or two
- For example:
- Delivery not arriving on time
- Issues on delivered food and rider already left
- Confirmation of delivery schedule
- Changes on delivery, pick up, or dine in schedules
- What can Booky provide that GCash may not be able to?
- Immediate intervention requirement on orders placed
- Booky will have the real time visibility on the details of customers' orders and are the ones in coordination with the partner merchants to manage these orders
- Booky will also need to validate and confirm whether an order paid should be refunded or re-processed
- How can I reach out to Booky?
- Email: prime@phonebooky.com
- Facebook & Twitter: Booky
- Mobile support (for urgent concerns): 0915-413-9107
- Can I cancel my order?
- Cancellation and modification of orders are subject to Booky and their merchant partners' approval
- Best to contact Booky directly to request for cancellation
- Why is there a delay on delivery?
- Delays on delivery could be due to various reasons with one of which could be driver got lost
- Best to coordinate with Booky or to the restaurant (if contact details is available) so they may be able to update you on the whereabouts of the delivery
- What happens if there are no nearest branch available?
- The system might still suggest a location you may want to order from
- Be sure to carefully check the branch being recommended to avoid issues on order due to distance
- Why does some merchants appear on Booky's website but not in GLife?
- It's possible that the missing merchant has not been integrated yet or is still on the process of integration
- What happens if I ordered pick and all of a sudden I'm unable to go to the restaurant?
- Orders may no longer be cancelled or mode of receiving may not be change. You may try to book for a third party delivery service to pick up the items ordered
- When should I reach out to GCash?
- For payment related concerns where:
- GCash wallet has been deducted
- Booky confirmed that order failed to process on their end
- For payment related concerns where:
- What would GCash do to address the dispute raised?
- GCash will first validate status of payment and e-wallet deduction
- GCash will then raise to Booky for further validation and confirmation of refund
- Entire handling could take between 1 to 7 days depending on availability of information