If you have already submitted a ticket using your GCash-registered email address, you should be able to see and track the status of your ticket inside your GCash app. There is no need to create a new ticket to follow up on your concern.
Here's how you can stay on top of your requests:
1. Log in to your GCash app
2. Tap the hamburger icon at the top left corner of your screen
3. Tap Help
4. Tap the ticket number of the concern you want to follow up on
5. Type in your message
This will automatically send an update to your ticket and a notification to our agents that you have replied or followed up on your concern.
Here's a visual guide:
The quickest way to monitor your ticket status is inside the GCash app. Remember, when submitting a ticket, always use your GCash-registered email to get real-time updates inside the app. Aside from the in-app updates, you will also get an update in the email address you used to raise your concern.