Note: When submitting a ticket, always use your GCash-registered email to get real-time updates inside the app. Aside from the in-app updates, you will also get an update in the email address you used to raise your concern.
You can follow up on your ticket with the GCash App or through the GCash Help Center via Gigi.
Here's how you can follow up on your tickets via the GCash App:
Step 1: On the GCash app, tap Profile
Step 2: Tap Help
Step 3: From Your Tickets, tap the ticket number of the concern you want to follow up on
Step 4: Type in your message and tap Send
GCash Help Center
Step 1: Visit the GCash Help Center
Step 2: Tap Chat with Gigi
Step 3: Answer all the verification questions by Gigi
Step 4: Tap I want to check my ticket status
Step 5: Input your ticket number