How to follow up on your ticket

Updated September 13, 2023 03:13 minute read

Note:

When submitting a ticket, always use your GCash-registered email address to receive updates via email as well as real-time updates inside the app.

You can follow up on your ticket via the GCash App or via Chat with Gigi.

To learn how to follow up on your tickets via the GCash App, follow the steps below:

Chat with Gigi

Here's how you can follow up on your tickets by chatting with Gigi in the Help Center:

Step 1: On your GCash App, tap Help

Step 2: Tap Chat with Gigi on the lower right of your screen

Step 3: Provide your GCash-registered mobile number and email address

Step 4: Select I want to check the status of my ticket

Step 5: Input your ticket number and wait for Gigi to give you updates about your ticket