If you haven’t received your purchase even if you received your confirmation receipt, follow these steps to check if your E-PIN purchase transaction was successful:
STEP 1: Check your network signal and make sure you have a stable connection
STEP 2: Check if you received an SMS confirmation from GCash. Please wait up to 5 minutes to receive the SMS confirmation of your purchase.
STEP 3: Check if your E-PIN purchase was reflected in your Transaction History
If you have not received the E-PIN product after five (5) mins, submit a ticket in the Help Center by following these steps:
Here is a summary of the steps on how to file a ticket if you did not receive your E-Pins.