While E-PINs (Game Credits, PayTV, Tinder, MaxiCare, and Cignal) purchases generally reflect real-time, there are cases when it may take a while. Wait for around five (5) minutes before checking your E-PIN balance again.
In the meantime, follow these steps to check the status of your E-PIN purchase.
- Check your network signal and make sure you have a stable connection.
- Check the GCash SMS confirmation and make sure that the mobile number matches the recipient’s number.
- Submit a ticket and provide all the required information if the recipient has not received the E-PIN product after five (5) minutes.
- For the Concern Category, select Load > I did not receive my E-Pins.
The recipient will receive an SMS confirmation with the purchased E-PIN.