What should I do if my verification fails?
Your verification may have failed due to a selfie scan error, ID validation error, or because of missing or incorrect documents. You can re-apply again for verification through the GCash app as soon as you receive a notification that your verification is unsuccessful. Here are some tips to keep in mind when re-applying:
Selfie scan error
Your selfie scan was either blurred, too dark, or your face was covered. Here are some tips on how to properly take a selfie:
Follow these tips and re-apply through the GCash app. Visit How do I get Fully Verified? to learn how to submit your application.
ID validation error
The photo of your ID that you submitted may have been blurred or cropped, or the ID you submitted was expired or did not accurately match the details you submitted in your application.
Here are some tips on how to choose the right ID for your application:
Here are some tips on how to properly take a photo of your chosen ID:
Follow these tips and re-apply for verification. Visit How do I get Fully Verified? to learn how to properly submit your application.
Available ID is not in the list of valid IDs
Your verification may have failed because you submitted an ID that is not in the list of accepted valid IDs.
Visit What are the IDs I can submit to get verified? to know more about the accepted IDs to verify your GCash Account.
Document Validation Error
Your verification may have failed because of the following reasons:
- Incorrect uploading of documents
The photo of your document may be blurred, cropped, or incorrect.
- Inaccurate documents
The document you submitted is either expired or did not match the documents you initially submitted
- Need to submit additional documents
Your submitted documents did not match other documents which you submitted.
You may need to submit additional documents aside from the initial documents you submitted.
You may re-apply for verification after you have received a notification regarding the failure to successfully verify your account.
You have an existing open ticket where you submitted additional documents
Your verification may have failed because you have an existing open ticket where you submitted additional documents. Please wait for 24 hours for feedback on the status of your open ticket through your email.