My GCash account verification failed. What should I do?
If your GCash verification needs to be resubmitted or rejected, it might be due to issues with your selfie scan or ID validation. Check your SMS or email linked to your GCash account for specific details on why it failed. Here are some common reasons and solutions:
If you receive a message like:
"Hi! We couldn't properly verify the photo you submitted. Please ensure the photo is clear, with no obstructions to your face. Topless photos are not accepted. Go to your GCash app > Profile > Verify now to try again.”
Your selfie scan might have been:
- Blurred: Ensure your photo is clear.
- Too Dark: Use good lighting.
- Obstructed: Make sure your face is fully visible and not covered.
Tips for a Successful Selfie Scan:
- Lighting: Take the photo in a well-lit area.
- Visibility: Ensure your full face is visible.
- Background: Avoid people or distractions in the background.
- Attire: Wear a shirt or a top during your selfie scan
If you receive a message like:
"Hi! The ID you've submitted is unclear, distorted, or invalid. Ensure you submit a clear photo of a valid ID. Go to your GCash app > Profile > Verify now to try again.
Issues with ID/document validation can occur if:
- Blurry Photo: Ensure clarity.
- Expired ID: Verify ID is valid.
- Mismatched Details: Ensure details match.
Tips for Proper ID Submission:
- Original ID: Use the original ID, not a photocopy.
- Lighting: Take the photo in a well-lit space.
- Visibility: Ensure the entire ID is visible and readable.
- Orientation: Take the photo right side up.
If you receive a message like:
"Hi, we are unable to proceed with your GCash account verification due to failure to submit the required documents within 10 days from your application date. Ensure you comply with the requirements to avoid rejection. Visit our GCash App now to verify again. Thank you."
If your GCash account verification failed because you didn't send the right documents, here's what to do:
- Open the GCash app > Go to your Profile.
- Tap Verify Now to restart the process and submit the needed documents.
- Submit the required documents within 10 days from your application date.
- After you submit, please allow 4 business days for GCash to check your documents.
If you weren’t asked to submit additional documents and are still not verified after 3 days, click here to follow up on your verification.
Check out the articles below about verifying your GCash account
👉 What are the steps to get a Fully Verified GCash Account?
👉 Accepted IDs for GCash Verification
👉 My GCash account is still not verified after 3 days. What do I do?