Pay Online

• Puregold is a chain of supermarkets in the Philippines trading goods such as consumer products on a wholesale and retail basis.  The same in-store items can also be purchased online via their Puregold mobile app
• GCash is currently integrated as one of their payment methods inside Puregold mobile app
• Puregold is also integrated as one of the GCash merchant partner inside GLife

How to order at Puregold mobile app using GCash as payment method

1. Log in to your Puregold account
2. Select between "Delivery" and "In-Store Pickup" then accept the terms and conditions
   • For Delivery, you need to set your delivery address
   • For Pickup, you need to select the Puregold branch
3. Select items displayed and press "Add to Cart" 
4. Select "GCash" under Payment Method option
   • You may be asked to log in and authorize GCash payment via OTP
   • For pick up, payment will be deducted once order has been confirmed

How to order at Puregold mini app via GLife

1. Go to GLife
2. Select "Puregold"
   
   • First time users may be asked to choose between Logging in with GCash or Enter email address
   • First time users may also be asked to confirm sharing to Puregold your basic GCash details
3. Select between "Delivery" and "In-Store Pickup" then accept the terms and conditions
   • For Delivery, you need to set your delivery address
   • For Pickup, you need to select the Puregold branch
4. Select items displayed and press "Add to Cart" 
5. Once final, you just press "Checkout" and confirm payment
   • For pick up, payment will be deducted once order has been confirmed

Frequently Asked Questions

1. When should you reach out to Puregold directly?
   • For successful payment but order did not post on Puregold's end
   • For successful payment but delivery did not arrive
   • For successful payment but pick up was not arranged
   • For cancellation of order
   • For refund claims of Puregold but not reflected on GCash wallet
   • Other app or item concerns
2. How do you reach out to Puregold directly?
   • Facebook Messenger:  https://www.facebook.com/puregold.shopping/
   • Hotline:  +63-2-8524-4351
   • Email:  customerservice@puregold.com.ph or mobileapp@puregold.com.ph 
   • Via Mobile App:  Ask Sally Chat Bot  (not available in Puregold mini app in GLife)
3. Why do you need to reach out to Puregold directly?
   • If GCash payment is successful, it means the payment has been transferred to Puregold and therefore only Puregold can see the status of your payments from their end
   • By having visibility, Puregold can effectively identify what happened and either repush your order or request GCash for to process refund upon their confirmation
4. Do you need to pin your exact address when ordering
   • In this case no need to pin
   • Simply key in the details of your delivery address
5. You initially ordered for pick up but is unable to go
   • You may reach out to Puregold to inform your inability to pick up items and see what other options they could offer
   • You may also try booking a third party pick up and delivery service
6. Why can't you order certain items in the menu?
   • This could mean a specific item may not be available at the branch servicing you.  You can try ordering another item instead
7. Can you cancel an order?
   • Cancelling of orders is subject to approval by Puregold.  You may reach out to Puregold's customer support channels for approval
8. Why is there a delay on delivery?
   • There could be various reasons why a branch may experience delays in delivery such as volume of orders, staffing, and availability of supplies
   • Suggest you contact Puregold directly for faster checking
9. When should you reach out to GCash?
   • For failed payments with wallet deduction since it's possible it did not post on Puregold's end
     • This however will still be subject to validation with Puregold upon escalation to us
     • A GCash representative will still have to reach out to Puregold directly to validate
     • Once validated by Puregold that payment did not reach their system, then GCash can perform reversal of payment
10. How do you reach out to GCash?
    • Via submission of ticket through the Help Center found inside the GCash app which is the most convenient way
    • Via Live Chat found inside the Help Center as well but subject to daily operating hours
11. How long does an escalation take if through GCash?
    • Resolution time would actually depend on the time it take for our merchant partner to validate and approve GCash inquiry and request
    • Typically consumes at least 3 business days or longer