- Puregold is a chain of supermarkets in the Philippines trading goods such as consumer products on a wholesale and retail basis. The same in-store items can also be purchased online via their Puregold mobile app
- GCash is currently integrated as one of their payment methods inside Puregold mobile app
- Puregold is also integrated as one of the GCash merchant partner inside GLife
How to order at Puregold mobile app using GCash as payment method
- Log in to your Puregold account
- Select between "Delivery" and "In-Store Pickup" then accept the terms and conditions
- For Delivery, you need to set your delivery address
- For Pickup, you need to select the Puregold branch
- Select items displayed and press "Add to Cart"
- Select "GCash" under Payment Method option
- You may be asked to log in and authorize GCash payment via OTP
- For pick up, payment will be deducted once order has been confirmed
How to order at Puregold mini app via GLife
- Go to GLife
- Select "Puregold"
- First time users may be asked to choose between Logging in with GCash or Enter email address
- First time users may also be asked to confirm sharing to Puregold your basic GCash details
- Select between "Delivery" and "In-Store Pickup" then accept the terms and conditions
- For Delivery, you need to set your delivery address
- For Pickup, you need to select the Puregold branch
- Select items displayed and press "Add to Cart"
- Once final, you just press "Checkout" and confirm payment
- For pick up, payment will be deducted once order has been confirmed
Frequently Asked Questions
- When should you reach out to Puregold directly?
- For successful payment but order did not post on Puregold's end
- For successful payment but delivery did not arrive
- For successful payment but pick up was not arranged
- For cancellation of order
- For refund claims of Puregold but not reflected on GCash wallet
- Other app or item concerns
- How do you reach out to Puregold directly?
- Facebook Messenger: https://www.facebook.com/puregold.shopping/
- Hotline: +63-2-8524-4351
- Email: customerservice@puregold.com.ph or mobileapp@puregold.com.ph
- Via Mobile App: Ask Sally Chat Bot (not available in Puregold mini app in GLife)
- Why do you need to reach out to Puregold directly?
- If GCash payment is successful, it means the payment has been transferred to Puregold and therefore only Puregold can see the status of your payments from their end
- By having visibility, Puregold can effectively identify what happened and either repush your order or request GCash for to process refund upon their confirmation
- Do you need to pin your exact address when ordering
- In this case no need to pin
- Simply key in the details of your delivery address
- You initially ordered for pick up but is unable to go
- You may reach out to Puregold to inform your inability to pick up items and see what other options they could offer
- You may also try booking a third party pick up and delivery service
- Why can't you order certain items in the menu?
- This could mean a specific item may not be available at the branch servicing you. You can try ordering another item instead
- Can you cancel an order?
- Cancelling of orders is subject to approval by Puregold. You may reach out to Puregold's customer support channels for approval
- Why is there a delay on delivery?
- There could be various reasons why a branch may experience delays in delivery such as volume of orders, staffing, and availability of supplies
- Suggest you contact Puregold directly for faster checking
- When should you reach out to GCash?
- For failed payments with wallet deduction since it's possible it did not post on Puregold's end
- This however will still be subject to validation with Puregold upon escalation to us
- A GCash representative will still have to reach out to Puregold directly to validate
- Once validated by Puregold that payment did not reach their system, then GCash can perform reversal of payment
- For failed payments with wallet deduction since it's possible it did not post on Puregold's end
- How do you reach out to GCash?
- Via submission of ticket through the Help Center found inside the GCash app which is the most convenient way
- Via Live Chat found inside the Help Center as well but subject to daily operating hours
- How long does an escalation take if through GCash?
- Resolution time would actually depend on the time it take for our merchant partner to validate and approve GCash inquiry and request
- Typically consumes at least 3 business days or longer