If you are unable to link your GCash Mastercard, experiencing login error, app slow down, freeze, or crash, perform the following troubleshooting steps to fix things on your end.
- Check your Internet connection.
- Clear app cache.
- Restart the GCash App.
- Ensure that your GCash App is updated.
Restart the GCash App
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Clear app cache
Follow these steps to clear cache and to give your GCash App a speed boost.
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Ensure that your GCash App is updated
1. Go to the App Store/Play Store, then tap Update if there's a new version available.
2. Enable auto-update to get regular updates.
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3. Launch the GCash App.
Still having trouble?
Submit a ticket to report your concern and attach a screenshot of the error message.