If you are unable to link your GCash Mastercard, experiencing login error, app slow down, freeze, or crash, perform the following troubleshooting steps to fix things on your end.
- Check your Internet connection.
- Restart the GCash App.
- Ensure that your GCash App is updated.
- Clear app cache.
Restart the GCash App
| Android |
iPhone |
- Tap the Recent apps button, then look for GCash and swipe it to the side to close the app.
- Re-launch GCash.
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- Double-press the Home button, then look for GCash and swipe it up to close the app.
- Re-launch GCash.
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Ensure that your GCash App is updated
1. Go to the App Store/Play Store, then tap Update if there's a new version available.
2. Enable auto-update to get regular updates.
| Android |
iPhone |
- Go to the Play Store, then tap the
 button.
- Tap Settingsfrom the sidebar menu.
- Select Auto-update apps, then select your preferred option.
- Over any network to update apps using either Wi-Fi or mobile data.
- Over Wi-Fi only to update apps only when connected to Wi-Fi.
- Tap Done.
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- Go to Settings, then tap App Store.
- Toggle App Updatesunder Automatic Downloads.
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3. Launch the GCash App.
Clear app cache
Follow these steps to clear cache and to give your GCash App a speed boost.
| Android |
iPhone |
- Launch Settings, then go to your App Manager.
- Tap GCash.
- Tap Internal Storage, then tap Clear Cache.
- Launch the GCash App.
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- Launch the GCash App, then tap Change Number on the Login Screen.
- Key in your GCash-registered number, then tap Next.
- Log in with your MPIN.
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Still having trouble?
Submit a ticket to report your concern and attach a screenshot of the error message.
