Pay Online

Download and send apps, games, music, movies, ebooks, and more through App Store.  Load up and subscribe with GCash as your primary payment of choice!  GCash is now integrated within App Store so users can enjoy access to many app purchases for their IOS in just a few taps away.

How to link our GCash in App Store for first time users

• For IPhone users
  1. Tap the corresponding Apple ID on the IPhone Settings (not App Store)
  2. Select "Payment and Shipping" (users may be asked to sign in their Apple ID or undergo face recognition process)
  3. Select "Add Payment Method"
  4. Select "GCash" and complete the log in process (MPIN and OTP)

• For Desktop  / Web users
  1. Go to "Menu Bar" on iTunes or MAC
  2. Select "Account" 
  3. Select "View My Account"
  4. Select "Manage Payments"
  5. Select "Add Payment Method"
  6. Select "GCash" and complete the log in process (MPIN and OTP)
  7. Scan to QR Code using the GCash App to confirm the linking process

Note: Customers can also opt to enable GCredit as their back for Apple purchases by simply clicking the tick box that asks them if they would want to enable GCredit.

How to check subscription purchases made in Google Play Account

• Via Iphone
  1. Go to Account menu by clicking the icon on upper right corner
     • To check subscriptions
       1. Select "Subscriptions" to check any monthly subscriptions with recurring payments
     • To check purchases
       
       1. Select "Purchased" to view purchases made in the account
• Via Web
  1. Go to https://support.apple.com/en-ph 
  2. Select "Billing and Subscription"
  3. Select "View your purchase history"

For more details, we may also click HERE

How to unlink GCash from Google Play Store

• For IPhone users
  1. Tap the corresponding Apple ID on the IPhone Settings (not App Store)
  2. Select "Payment and Shipping" (users may be asked to sign in their Apple ID or undergo face recognition process)
  3. Select "GCash" for removal
  4. Tap "Edit"
  5. Tap "Delete" button

• For Desktop  / Web users
  1. Go to "Menu Bar" on iTunes or MAC
  2. Select "View Information" 
  3. Select "Payment Information"
  4. Select "Manage Payments"
  5. Select "GCash" for removal
  6. Click "Edit"
  7. Click "Remove"

For more details, we may also visit HERE

Frequently Asked Questions

1. What could be the reason why we are unable to make successful purchases in App Store using GCash?
   • App Store or GCash could be experiencing a downtime wherein if this is the case, we can always try again at a later time
   • GCash mobtel / account could've been tagged as potential exposure to risk due to recent account activities 
2. What to do if payments using GCash Mastercard did not post but GCash wallet deducted?
   • Please log a GCash Help Center ticket for our representative to coordinate with Mastercard
   • Note that disputes under Mastercard will take a minimum of 7 business days to confirm merchant settlement (presentment).  In case merchant settles, this may lead to chargeback handling which may initially take up to 45 days to process based on Mastercard guidelines
3. For disputes related to non posting of payments using GCash app, to whom should we reach out to?
   
   • We may reach out to https://support.apple.com/en-ph  for faster validation of purchase or order status and processing of refund if necessary
   • Should issue persist, you may also log a GCash Help Center ticket for our representative to coordinate with our aggregator and Apple Support
4. I received an SMS from GCash confirming a charge from Google / Apple that I'm not familiar with, what does it mean?
   • This could pertain to a previous subscription or trial with auto-debit you may have made with Google Play Store or Apple Store
   • If GCash is linked to your Google / Apple account, it could serve as one of the payment channel Google / Apple would automatically debit the payment from
   • For guide on how to view purchases and subscriptions visit the Google Play and Apple Store guides
   • We can also check with the people surrounding us in case of any access our purchases made
   • For disputes on unauthorized transactions you may log a ticket at the corresponding customer support channel of Google and Apple for faster review
     • Google:  https://support.google.com/?hl=en
     • Apple:  https://support.apple.com/en-ph/contact 
5. Will linked GCash details be saved in our Apple Account for future purchases?
   • Yes once linked, GCash details will be made available for future purchases without having to go through the linking and authorization process
6. If our Apple Account gets compromised, will they be able to make purchases using GCash?
   • Technically yes since GCash, like other payment methods we may have linked, is part of the channels our Apple Account takes funds from for payments
   • It is very important we secure our Apple ID tightly to avoid fraudsters from taking over the account