Kitchen City is one of the biggest food concessionaires with over 20 years of experience and operates nationwide. GCash users can now conveniently place their orders at Kitchen City via GLife without having to leave their GCash app.
How to access Kitchen City via GLife
- Go to "GLife" inside GCash dashboard and select "Kitchen City Frozen Meals"
How to order inside Kitchen City
- Select from a variety of food items
How to Checkout and enter Shipping Information
- Enter complete details of address and recipient
- Kitchen City if offering FREE DELIVERY within Metro Manila, Laguna, Cavite, and Rizal for a minimum order of Php1000. Make sure to select "FREE Delivery" button under Shipping Method to avail
How to proceed with payment
Note: Kitchen City observe a daily cutoff of 5pm to 6pm for next day delivery. So if we order past cutoff, we shall be scheduled for delivery on the 2nd calendar day
Frequently Asked Questions
- Is GCash also available as payment option within Kitchen City app or website?
- Yes GCash is also integrated within Kitchen City app via Dragonpay
- We can also use GCash Mastercard as another payment option
- For non receipt of confirmation with wallet deduction, to whom can we reach out to?
- We may first reach out to Kitchen City to validate receipt of orders from their end. Below are their customer service channels:
- Kitchen City Email Address - kitchencity.marketing@gmail.com
- Kitchen City Official Website - https://kcfrozenmeals.com/
- Kitchen City Contact Us - https://kcfrozenmeals.com/pages/contact-us
- Kitchen City Facebook Page - https://www.facebook.com/kitchencityfrozenmeals
- Kitchen City Contact Numbers - (02) 8692-4601 / 09774774990 / 0927758764 / 09175150873 / 09237295767 / 09567811517 / 09090917437
- If confirmed non receipt of orders, we may log a GCash Help Center for refund assistance. Our GCash customer support representatives will coordinate with Kitchen City for refund approval which will take around 3 business days
- We may first reach out to Kitchen City to validate receipt of orders from their end. Below are their customer service channels:
- For non receipt of food delivery despite successful payment, to whom can we reach out to?
- This should be coursed through Kitchen City to validate delivery status from their end using the same Kitchen City channels above
- For cancellation of orders, to whom can we reach out to?
- This should be coursed through Kitchen City to validate delivery status from their end using the same Kitchen City channels above
- For issues in transacting with Kitchen City, GLife, or with errors encountered during payments, what should we do?
- We can try and update our GCash app through Google Play (Android) or App Store (IOS)
- It's also possible that GLife or Kitchen City may be experiencing a downtime or maintenance activity. We may try it again at another time
- If issues persist, we may log a GCash ticket via Help Center
- If we get charged with delivery fee despite ordering above Php1000, what should we do?
- Reason could be because the FREE delivery button may not have been selected
- We may reach out to Kitchen City to validate and advise next step
- Is there a need to link account to Kitchen City everytime I use GCash to pay?
- No need for account linking especially when using GLife since GCash's accounts' KYC will be used as basis for authenticate.
- How soon will the deliveries arrive?
- There is a daily cutoff of 5pm to 6pm which means all orders must be placed before then to receive the items ordered the next day
- If order is past daily cutoff, it shall be processed the next day and delivered the 2nd calendar day
- Are their additional fees when ordering?
- Standard delivery fee shall be applied if order is less than Php1000