Scan to Pay with In-store QR
Scan to pay is a feature that allows customers to scan a QR code to pay for their transactions in your store via their GCash wallet.
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Application requirements
Signing up is free of charge and is currently open to new and existing business owners. Prepare the following documents according to the type of your business:
| Type of Business | Requirements |
| Sole Proprietorship |
|
| Partnership and Corporation |
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How to sign up your business for QR payments
- Enter your merchant details in this Google Form and wait for a representative from GCash to contact you
- Prepare and submit your DTI Certificate of Registration, CIR Certificate of Registration, Valid ID, and the other application requirements
- Once submitted, you will receive an auto email. The email will have details of the Scan to Pay QR product, the documents required, and how to upload the documents via Google form. You will also receive a Zoom invite to the weekly webinars which are arranged by the Acquisition team.
- For approved and processed applications, you will receive a QR Kit, which contains the following:
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- QR standee
- Cellphone with Globe SIM Card (Do NOT register the SIM to GCash)
- Door hanger
- Guide or instructions
Application Timelines
| Business Day | Process |
| Day 1 | Complete Document Submission including signed MOA |
| Day 2 | Review of application |
| Day 3 | QR wallet creation |
| Day 4-6 | QR production and kitting |
| Day 7-11 | Delivery (NCR area) |
| Day 7-14 | Delivery (Provincial area) |
Note: Days are in terms of business days. For follow-up and for other concerns regarding the portal and the application, you may send an email directly to enterprise.acquiring@gcash.com
Accepting QR Payments
You can start accepting payments as soon as your QR kit has been delivered and set up in your store. Customers can pay by scanning your QR code or generating their personal QR code.
Here are some reminders with accepting QR payments:
- You do not need an internet connection to accept GCash payments. You just need a phone to accept SMS notifications to confirm the payments made, which is already included in your QR kit.
- All payments, including payments made using GCredit, GGives, or vouchers, will be seeded in FULL to the merchant’s virtual wallet in real time.
- GCash will automatically settle to the merchant’s nominated bank account for all successful GCash transactions on the next banking day. You will receive an SMS or text message confirmation after a successful transaction.
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Settlement or transaction reports are sent via email after 24 hours. You may view your GCash transactions through the settlement report in order to verify if your transactions are complete.
If your QR keycards or phone/SIM card got lost or got damaged, please email merchantsupport@gcash.com and request a replacement. This will be delivered within 7-11 days, depending on your branch’s area.
Need more help?
Issues related to payments
| CUSTOMER CONCERNS | ||
| Issue | Process | Solution and SLA |
| Customer is unable to pay via RQR. Receives message that says “To enjoy full GCASH services…” | Ask the customer to restart or hard reset their phone or update their GCash app. For more issues, visit Troubleshoot login or other GCash app issues | 24 hours |
| Customer inputted the wrong amount (higher or lower than the actual amount) | Coordinate directly with your customer to perform the adjustment if payment is excess or lower than the payable amount. | N/A |
| Refund request as per customer’s request (e.g. item was returned, damaged, etc.) | Follow the merchant’s policies on refund requests, but actual reversal will follow the process indicated above | GCash to process the reversal to the customer’s GCash wallet within 24 hours |
| MERCHANT CONCERNS | ||
| Reversal request due to double entries and/or multiple transactions | Contact the corresponding email support and include the following:
|
GCash to process the reversal to the customer’s GCash wallet within 24 hours |
| Reversal request for refund stuck in processing | Include the information mentioned above, plus the following additional details:
|
6 working days |
| Complaints or requests related to merchant’s QR keycard | Contact the corresponding email support and include the following:
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GCash to provide a fix for QR within 1 week |
Issues with transactions and settlements
| Issue | Process | Solution and SLA |
| Non-receipt of settlement to nominated bank | Contact the corresponding email support and include the following:
|
GCash to provide a resolution to the partner within 3 working days |
| Request for change of nominated bank for settlement | Contact the corresponding email support and include the following:
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GCash to provide a resolution to the partner within 3 working days |
| Report reconciliation concerns | Contact the corresponding email support and include the following:
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GCash to provide a resolution to the partner within 3 working days |