Scan to Pay with In-store QR

Scan to pay is a feature that allows customers to scan a QR code to pay for their transactions in your store via their GCash wallet.

 

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Application requirements

Signing up is free of charge and is currently open to new and existing business owners. Prepare the following documents according to the type of your business:

Type of Business Requirements
Sole Proprietorship
  • DTI Business Name Registration
  • BIR Certificate of Registration (form 2303)
  • Non-expired government-issued ID with specimen signature
Partnership and Corporation
  • SEC Certificate of Partnership/Incorporation
  • Articles of Partnership/Incorporation
  • Corporate By Laws
  • Latest GIS document with Beneficial Owners Declaration (Corporation only)
  • BIR Certificate of Registration
  • Notarized Secretary’s Certificate/Partnership’s Certificate
  • Non-expired government-issued ID of corporate secretary and authorized signatories

 

How to sign up your business for QR payments

  1. Explore our services through this site and fill out the form with the required details.
  2. Prepare and submit your DTI Certificate of Registration, CIR Certificate of Registration, Valid ID, and the other application requirements
  3. Once submitted, you will receive an auto email. The email will have details of the Scan to Pay QR product, the documents required, and how to upload the documents via Google form. You will also receive a Zoom invite to the weekly webinars which are arranged by the Acquisition team.
  4. For approved and processed applications, you will receive a QR Kit, which contains the following:
    • QR standee
    • Cellphone with Globe SIM Card (Do NOT register the SIM to GCash)
    • Door hanger
    • Guide or instructions

 

Application Timelines

Business Day Process
Day 1 Complete Document Submission including signed MOA
Day 2 Review of application
Day 3 QR wallet creation 
Day 4-6 QR production and kitting
Day 7-11 Delivery (NCR area)
Day 7-14 Delivery (Provincial area)

 

Note: If your application is returned, you may be required to submit additional documents. Keep in mind that resubmitting will reset the application timelines to day 1.

 

Accepting QR Payments

You can start accepting payments as soon as your QR kit has been delivered and set up in your store. Customers can pay by scanning your QR code or generating their personal QR code.

 

Here are some reminders with accepting QR payments:

  • You do not need an internet connection to accept GCash payments. You just need a phone to accept SMS notifications to confirm the payments made, which is already included in your QR kit.
  • All payments, including payments made using GCredit, GGives, or vouchers, will be seeded in FULL to the merchant’s virtual wallet in real time.
  • GCash will automatically settle to the merchant’s nominated bank account for all successful GCash transactions on the next banking day. You will receive an SMS or text message confirmation after a successful transaction.

  • Settlement or transaction reports are sent via email after 24 hours. You may view your GCash transactions through the settlement report in order to verify if your transactions are complete.

 

If your QR keycards or phone/SIM card got lost or got damaged, please email merchantsupport@gcash.com and request a replacement. This will be delivered within 7-11 days, depending on your branch’s area.

 

Need more help?

Issues related to payments
CUSTOMER CONCERNS
Issue Process Solution and SLA
Customer is unable to pay via RQR. Receives message that says “To enjoy full GCASH services…” Ask the customer to restart or hard reset their phone or update their GCash app. For more issues, visit Troubleshoot login or other GCash app issues 24 hours
Customer inputted the wrong amount (higher or lower than the actual amount) Coordinate directly with your customer to perform the adjustment if payment is excess or lower than the payable amount.  N/A
Refund request as per customer’s request (e.g. item was returned, damaged, etc.) Follow the merchant’s policies on refund requests, but actual reversal will follow the process indicated above GCash to process the reversal to the customer’s GCash wallet within 24 hours
MERCHANT CONCERNS
Reversal request due to double entries and/or multiple transactions Contact the corresponding email support and include the following:
  • Merchant name and branch
  • Subsidiary name
  • Customer mobile number
  • Transaction reference number
  • Original transaction amount
  • Amount for Reversal
  • Reason for reversal
 GCash to process the reversal to the customer’s GCash wallet within 24 hours
Reversal request for refund stuck in processing Include the information mentioned above, plus the following additional details:
  • Acquirement ID
  • Short Trans ID
  • Refund ID
  • Original Amount
  • Refund Amount
  • Date and Time of transaction
 6 working days
Complaints or requests related to merchant’s QR keycard Contact the corresponding email support and include the following:
  • Merchant name and branch
  • Merchant name as written in the keycard
  • Name of caller and designation
  • Email and contact number of caller
  • Reason for replacement
 GCash to provide a fix for QR within 1 week
Issues with transactions and settlements
Issue Process Solution and SLA
Non-receipt of settlement to nominated bank Contact the corresponding email support and include the following:
  • Merchant name and branch
  • Subsidiary name
  • Request or concern (e.g. request for reports, queries on data provided)
  • Expected amount for settlement/ Date
  • File of findings from merchant
 GCash to provide a resolution to the partner within 3 working days
Request for change of nominated bank for settlement Contact the corresponding email support and include the following:
  • Merchant name and branch
  • Subsidiary name
  • Details about the request (change nominated bank for settlement)
  • Reason for request
  • Copy of proof of bank
  • Bank details (bank name, bank account name, bank account number)
 GCash to provide a resolution to the partner within 3 working days
Report reconciliation concerns Contact the corresponding email support and include the following:
  • Merchant name and branch
  • Subsidiary name
  • Request or concern (e.g. request for reports, queries on data provided)
  • Credit advice/ copy of bank statement
  • File of findings from merchant
 GCash to provide a resolution to the partner within 3 working days
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