Why was I charged for a Google Play Subscription in my GCash?

Make sure to regularly check your subscriptions and purchases on the Google Play Store. If you have any payment concerns, refer to the following:

To check if you have a subscription to Google Play Store, follow the steps below:

1. On your Android device, go to Google Play and tap your account on the upper right
2. Select Payments and Subscriptions > Subscriptions
3. Select the subscription you want to know more about.

Cancelling a subscription payment

Note: Subscriptions made through Google Play are auto-renewed.

To cancel a subscription, try these options:

1. Cancel via Google Play Store: Go to Cancel a Subscription on Google Play to unsubscribe directly.
2. Remove GCash as a Payment Method: Unlink or remove GCash from your Google Play Store payment options.

Requesting a refund

Note: Refunds depend on the policies and terms and conditions of both Google Play and the Developer of the app you subscribed to.

Here’s how to request a refund:

1. Google Play Store Website: Request a refund through the Google Play website.
2. App Developer: Contact the developer to get in touch with an Android app's developer.

Reporting potential fraudulent transactions

If you suspect fraudulent activity or unauthorized transactions, you can:

• Report a Scam: Learn how to report scam transactions here.
• Report Unauthorized Transactions: Submit a report for unauthorized activity here.

Once report is submitted, a customer service representative will contact you in 24 hours.

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