While load purchases generally reflect real-time, there are cases when it may take a while. Wait for around five (5) minutes before checking your load balance again.
In the meantime, follow these steps to check the status of your load purchase.
- Check your network signal and make sure you have a stable connection.
- Verify the successful status of your buy load.
Ensure that you have received a GCash SMS confirmation.
- Make sure that the mobile number matches the recipient’s number.
- Make sure that the recipient has received an SMS confirmation from their network provider.
If you have checked the above points but still have not received your load, you will be refunded for your load purchase the next day. An SMS notification will be sent to confirm this.