To secure your account even more and enjoy faster logins, you may enable your Biometrics Login using your fingerprint or Face ID. Visit Get extra protection with the new GCash biometric login! to learn more about the Biometrics Login feature.
Check which device applies to you so we can help you set up your Biometrics Login.
- I have an Android device
- I have an iOS device
If your device is not capable of Biometrics Login, go to How do I set up my Account Recovery via Security Questions? to learn how to set up your security questions for added protection. You should also set up Security Questions to recover your account even if you have already set up the Biometrics Feature.
I have an Android device capable of fingerprint log in
If you have an Android device that is capable of fingerprint log in, follow these steps to enable your Biometrics Login:
Before logging in to the GCash app, check your device settings and ensure that your biometrics is enabled. Follow these steps to check if your fingerprint biometrics is enabled on your Android device:
STEP 1: Tap on Settings on your device
STEP 2: Tap Biometrics and security
STEP 3: Ensure that there is a fingerprint added. If none, tap on Add your fingerprints to register your biometrics.
Here is a summary on how you can check if your fingerprint biometrics is enabled on your Android device:
Once you have enabled your biometrics, go to the GCash app from your home screen and follow these steps:
STEP 1: Check if your device’s biometrics feature is enabled
STEP 2: Log in to your GCash account
STEP 3: Tap Profile at the bottom right of your screen
STEP 4: Tap Settings from the menu
STEP 5: Tap Biometrics Login
STEP 6: Tap Enable Biometrics Login
STEP 7: Enter the 6-digit Authentication Code sent to your GCash-registered mobile number, then tap Submit
Tap the Click here to resend button if you did not get the code.
STEP 8: A notification will show that your Biometrics Login is enabled. Start using the Biometrics Login feature the next time you log in to GCash.
If you are not automatically logged in using your biometrics, click LOGIN WITH BIOMETRICS to manually log in using your biometrics.
Here is a summary on how to enable your Biometrics Login on your Android device:
Reminders:
- If Biometrics Login failed after three (3) consecutive attempts, you will be prompted to log in with your MPIN.
- Your Biometrics Login option will automatically be disabled once you reset your MPIN or tap Forgot MPIN.
- Always keep your MPIN and other information updated to keep your account secured.
I have an Android device capable of Face Recognition log in
If you have an Android device that is capable of Face Recognition log in, follow these steps to enable your Biometrics Login:
Before logging in to the GCash app, check your device settings and ensure that your biometrics is enabled. Follow these steps to check if your Face Recognition biometrics is enabled on your Android device:
STEP 1: Tap on Settings on your device
STEP 2: Tap Biometrics and security
STEP 3: Ensure that there is Face registered. If none, tap on Register your face to register your biometrics.
Here is a summary on how you can check if your Face Recognition biometrics is enabled on your Android device:
Once you have enabled your biometrics, go to the GCash app from your home screen and follow these steps:
STEP 1: Check if your device’s biometrics feature is enabled
STEP 2: Log in to your GCash account
STEP 3: Tap Profile at the bottom right of your screen
STEP 4: Tap Settings from the menu
STEP 5: Tap Biometrics Login
STEP 6: Tap Enable Biometrics Login
STEP 7: Enter the 6-digit Authentication Code sent to your GCash-registered mobile number, then tap Submit
Tap the Click here to resend button if you did not get the code.
STEP 8: A notification will show that your Biometrics Login is enabled. Start using the Biometrics Login feature the next time you log in to GCash.
If you are not automatically logged in using your biometrics, click LOGIN WITH BIOMETRICS to manually log in using your biometrics.
Here is a summary on how to enable your Biometrics Login on your Android device:
Reminders:
- If Biometrics Login failed after three (3) consecutive attempts, you will be prompted to log in with your MPIN.
- Your Biometrics Login option will automatically be disabled once you reset your MPIN or tap Forgot MPIN.
- Always keep your MPIN and other information updated to keep your account secured.
I have an IOS device capable of fingerprint log in
If you have an IOS device that is capable of fingerprint log in, follow these steps to enable your Biometrics Login:
Before logging in to the GCash app, check your device settings and ensure that your biometrics is enabled. Follow these steps to check if your fingerprint biometrics is enabled on your IOS device:
STEP 1: Tap on Settings on your device
STEP 2: Tap Touch ID & Passcode
STEP 3: Enter your device passcode
STEP 4: Ensure that there is a fingerprint added. If not, tap Add a Fingerprint to start registering your biometrics
Here is a summary on how you can check if your Touch ID is enabled on your iOS device:
Once you have enabled your biometrics, go to the GCash app from your home screen and follow these steps:
STEP 1: Check if your device’s biometrics feature is enabled
STEP 2: Log in to your GCash account
STEP 3: Tap Profile at the bottom right of your screen
STEP 4: Tap Settings from the menu
STEP 5: Tap Biometrics Login
STEP 6: Tap Enable Biometrics Login
STEP 7: Enter the 6-digit Authentication Code sent to your GCash-registered mobile number, then tap Submit
Tap the Click here to resend button if you did not get the code.
STEP 8: A notification will show that your Biometrics Login is enabled. Start using the Biometrics Login feature the next time you log in to GCash.
If you are not automatically logged in using your biometrics, click LOGIN WITH BIOMETRICS to manually log in using your biometrics.
Here is a summary on how to enable your Biometrics Login on your iOS device:
Reminders:
- If Biometrics Login failed after three (3) consecutive attempts, you will be prompted to log in with your MPIN.
- Your Biometrics Login option will automatically be disabled once you reset your MPIN or tap Forgot MPIN.
- Always keep your MPIN and other information updated to keep your account secured.
I have an IOS device capable of Face ID log in
If you have an IOS device that is capable of Face ID log in, follow these steps to enable your Biometrics Login:
Before logging in to the GCash app, check your device settings and ensure that your biometrics is enabled. Follow these steps to check if your Face ID biometrics is enabled on your IOS device:
STEP 1: Tap on Settings on your device
STEP 2: Tap Face ID & Passcode
STEP 3: Enter your device passcode
STEP 4: Ensure that Face ID is on
Here is a summary on how you can check if your Face ID is enabled on your iOS device:
Once you have enabled your biometrics, go to the GCash app from your home screen and follow these steps:
STEP 1: Check if your device’s biometrics feature is enabled
STEP 2: Log in to your GCash account
STEP 3: Tap Profile at the bottom right of your screen
STEP 4: Tap Settings from the menu
STEP 5: Tap Biometrics Login
STEP 6: Tap Enable Biometrics Login
STEP 7: Enter the 6-digit Authentication Code sent to your GCash-registered mobile number, then tap Submit
Tap the Click here to resend button if you did not get the code.
STEP 8: A notification will show that your Biometrics Login is enabled. Start using the Biometrics Login feature the next time you log in to GCash.
If you are not automatically logged in using your biometrics, click LOGIN WITH BIOMETRICS to manually log in using your biometrics.
Here is a summary on how to enable your Biometrics Login on your iOS device:
Reminders:
- If Biometrics Login failed after three (3) consecutive attempts, you will be prompted to log in with your MPIN.
- Your Biometrics Login option will automatically be disabled once you reset your MPIN or tap Forgot MPIN.
- Always keep your MPIN and other information updated to keep your account secured.