Important: Never share your MPIN, OTP (authentication code), and answers to security questions with anyone.
Account Recovery helps you regain access to your account if you forgot your MPIN or got locked out of your account. Follow these steps to set up your Account Recovery via Security Questions.
1. Log in to your GCash account, then tap Profile at the bottom right of your screen. Tap Settings from the sidebar menu.
2. Tap Account Recovery > Security Questions.
3. Tap Next and select 5 security questions and input the corresponding answer for each.
4. Review your answers, then tap Confirm. A confirmation screen will be displayed. Tap anywhere to continue.
Troubleshooting: Update Answers to My Security Questions
Your answers cannot be edited once you've confirmed them. If you would like to have these updated, submit a ticket for assistance.
Reminders:
- Remember your answers to the security questions.
- Do not share your Account Recovery details with anyone.
- Always keep your MPIN and other information updated to keep your account secured.