Frequently Asked Questions
- What is Globe At Home?
- Broadband arm of Globe which offers multiple ways to staying connected at home
- What is Globe At Home App?
- The Globe At Home App is a free and convenient way to TRACK and BOOST our Globe At Home postpaid and/or prepaid wifi account from the convenience of our smartphone or tablet.
- Easily check account details, monitor how much data we've used, check remaining prepaid load and/or outstanding balance, and add more data to our account or plan
- How can we pay our postpaid bills or purchase prepaid wifi using GCash?
- Via the Globe At Home App - simply select GCash as payment option, key in our One Time Pin (OTP) sent to our GCash registered mobile number, and enter our GCash MPIN to confirm payment
- Via GLife in GCash App - simply select Globe At Home App, make the purchase, and confirm payment without the need to enter GCash account credentials
- Should we link our GCash account when paying at Globe at Home app?
- No need to link account to Globe At Home App but we may be asked to key in an OTP (sent to our GCash registered mobile) to authenticate the payment and also GCash MPIN to confirm the payment
- If our payment to Globe at Home is successful but we did not receive the prepaid wifi load... What should we do?
- We can contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in checking
- Or submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking
- If our payment to Globe at Home is successful but our postpaid payment did not post... What should we do?
- We can contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating if it posted on their end and follow through on refund request if it did not post
- If we were charged twice or more during our payment to Globe at Home... What should we do?
- We can contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating and processing the refund
- We can also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for refund request
- Or we can credit it to the next bill (postpaid) or use the excess load (prepaid) for our convenience
- Note: Multiple debits occur when we experienced session timeout or lagged during payments and accidentally confirmed another payment without realizing it went through and GCash wallet deducted. So best that we always review our GCash balance after each attempt to be certain
- If we made an error in entering the mobile number or other details while paying to Globe at Home... What should we do?
- Immediately contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating and adjusting to the correct account if the purchase remain unused
- We can also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking and adjustment
- If we're unable to purchase or encountered a recurring / repeated errors whenever we pay for Globe at Home... What should we do?
- We can also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this internally with our Tech team for checking
- We can isolate the concern by checking if the same experience occur when using a different mobile app or using a different GCash feature
- We can also try to re-install the App (GCash or Globe at Home depending on where the issue occurs) or update the App with the latest version
- If Globe confirms refund but amount has not reflected in our GCash App... What should we do?
- We can also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this internally with our Finance team for checking or externally with Globe for confirming.
- What are the helpful sites we can refer to from Globe At Home?