1. What is Globe At Home?
Globe At Home is the Broadband arm of Globe Telecom where users may avail of either Postpaid or Prepaid plans to enjoy high speed fiber internet.
2. What is the Globe At Home App?
The Globe At Home App is a free and convenient way to track and boost your Globe At Home postpaid and/or prepaid wifi account with your smartphone or tablet.
With the Globe at Home App, you can:
- Look over your account details;
- Monitor how much data you’ve used;
- Check your remaining prepaid load and/or outstanding balance;
- Add more data to your account or plan (Prepaid)
3. Should we link our GCash account when paying at Globe at Home app?
There is no need to link your account to the Globe At Home App. However, you may be asked to key in an OTP (sent to your GCash registered mobile) to authenticate the payment as well as your GCash MPIN to confirm the payment.
4. What should I do If my payment to Globe at Home via GCash was successful but I did not receive the prepaid wifi load?
Please contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you.
You may also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking
5. What should I do if my payment to Globe at Home via GCash was successful but my postpaid payment did not push through?
Please contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating if it posted on their end and follow through on a refund request if it did not post.
You may also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking.
6. What should I do if I was charged more than once for my Globe at Home payment?
Please contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating if it posted on their end and follow through on a refund request if it did not post.
You may also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking.
Note: Your excess payment can be credited to the next bill (postpaid) or you may use the excess load (prepaid) for your convenience
7. What should I do if I made an error in entering the mobile number or account details while paying to Globe at Home?
Please contact Globe's Customer Care via (+632) 7730-1000 for landline or 211 for mobile phone (Globe). A Globe representative will assist you in validating if it posted on their end and follow through on a refund request if it did not post.
You may also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with Globe for checking and adjustment
8. What should we do if I keep encountering repeated errors whenever I pay for Globe at Home?
Please submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating this with the Tech team for checking.
You may also try updating or reinstalling the GCash or Globe at Home app.
9. What should I do if my refund has not yet been reflected in my GCash balance?
Please wait for 8 business days for your refund to reflect in your GCash balance.
You may also submit a GCash ticket via Help Center by selecting Pay Online under Concern Category and choose the best option available. A GCash representative will assist you in coordinating your refund.
10. What are the helpful sites we can refer to from Globe At Home?