- Mama Lou’s Italian Kitchen’s serves and delivers all-time favorite Italian cuisines with Insalate, antipasti, zuppe, pizza, pasta, and main dishes, as well as yummy desserts and refreshing drinks. They pride themselves of serving authentic Italian flavor and flair, with menu that uses ingredients that are sourced out from Italy.
- GCash is now integrated with Mama Lou's website as a payment method via Paymongo
- Mama Lou's is also integrated as one of our GLife partner merchants (courtesy of AUB Payment / Botty) catering to GCash customers who wish to order for Delivery and Pick Up
How to order at Mama Lou's website using GCash
- Go to https://www.mamalous.com/
- Select items from their menu and press "Add to cart
- Go to the cart icon and press "View Cart" to review order
- Choose between Delivery and Store Pickup
- For delivery - enter the delivery details and preferred delivery schedule
- For store pickup - select the branch to pick item up
- Enter recipient details on the left and review order details on the right before pressing "Continue to delivery method"
- This is also the section where promo codes can be placed for discounts and other offers
- Select shipping method and press "Continue to Payment"
- Choose GCash via PayMongo as payment option on the right side
- You may also choose to pay by Credit Card and use your GCash Mastercard instead
- If all good, press "Complete Order"
- You will be directed to log in to your GCash account to authorize payment
- Enter MPIN to log in
- Enter OTP sent to GCash registered mobile number to authorize payment
How to order at Mama Lou's mini app in GLife
- Go to GLife in GCash dashboard
- Select "Mama Lou's"
- Press "Order Now" button to proceed ordering
- This section also provides option to Track Orders
- Select method of order
- Pickup
- Go through the branch selection process
- Delivery
- Set delivery location and confirm flat delivery rate notice
- Pickup
- Select items to order and press "Add To Cart"
- Press "Checkout"
- Enter additional information needed as well as preferred delivery schedule then press "Submit"
Frequently Asked Questions
- When do I reach out to Mama Lou's Customer Support?
- For orders made on both their website or via GLife
- For validation of orders and schedule of deliveries, pick up, and dine in
- For cancellation of orders and refund requests
- Why should I reach out to Mama Lou's Customer Support?
- For visibility of orders and other details
- For potential rescheduling or re-pushing of orders
- How do I reach out to Mama Lou's Customer Support?
- Email: Marj@mamalous.com (TO)
- Email: Pattynicolas@mamalous.com (CC)
- I cannot pin my exact address when ordering
- You can try to pin the nearest landmark and specify our exact address on remarks or comment section
- I initially ordered for pick up but is unable to go
- You can try book a third party rider separate to pick up the order from the branch
- Why can't I order certain items in the menu?
- This could mean a specific item may not be available at the branch servicing you. You can try ordering another item instead
- Can I cancel my order?
- Cancelling of orders is subject to approval by the Merchant. Suggest you directly contact the branch for proper coordination
- Why is there a delay on delivery?
- There could be various reasons why a branch may experience delays in delivery
- Suggest you contact the branch directly for faster checking
- When do I reach out to GCash?
- For failed payments with wallet deduction
- For refunds confirmed by Merchant / Aggregator but not yet reflecting on your GCash wallet
- For any case of non response upon your coordination with Mama Lou's customer support
- Why do I reach out to GCash?
- To validate if posting failed and proceed with refund if necessary
- How do I reach out to GCash?
- For your convenience, you may submit a ticket via GCash Help Center located inside the GCash app
- Please provide ahead the following details:
- Your Name
- GCash Mobile Number
- Merchant
- Date and Time of Payment
- Amount Paid
- Reference Number (if any)
- Details of the Issue
- Any Specific Request
- Any Screenshot to support claims