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About Getpaid Payment Portal

• Getpaid Payment Portal is a tool to equip business owners and sellers to receive GCash payments from customers with onboarding made simple.  Now business owners can safely move funds from receiving payments, to processing refunds, to making withdrawals. 
• Be updated as well on how your funds are moving through a one stop dashboard view. 
• Most importantly, be in control of the payment details and provide the kind of convenience your customers would appreciate through a pre-set link they simply have to click.  
• Getpaid Payment Portal is powered by Paynamics designed exclusively for GCash.  All business owners who will sign up under Getpaid will be part of Paynamics sub-merchants

Features of Getpaid Payment Portal

• The tool allows you to create a payment link / URL that you can send to customers with GCash. 
• Once your customers clicks on the link, it will automatically process the payment required using GCash as payment method for as low as 2% processing fee
• Getpaid users can also cancel or refund transactions which will automatically reflect on the customers' GCash account
• A payment dashboard is also set up for Getpaid users to monitor their payment activities
• You may also link to your GCash or bank account to receive funds during settlement or withdrawal for as low as Php20 processing fee per withdrawal

How to set up my Getpaid Payment Portal account

1. Access Getpaid Payment Portal website
   • https://getpaid.gcash.com/ 
2. Sign up for an account or log in your credentials (if already an existing member)
3. Activate your account by submitting all the necessary business requirements. 
   • Document requirements are as follows:
     • Sole Proprietor
       • BIR 2303
       • Valid Government ID of Owner
       • DTI Registration
       • Latest Business Permit
     • Partnership
       • BIR 2303
       • Valid Government ID of Authorized Signatory
       • Articles of Partnership
     • Corporation
       • SEC Registration
       • Corp Secretary
       • Latest Business Permit
   • Note that all documents shall be processed by our aggregator partner Paynamics and upon approval, you will be part of the Paynamics sub-merchant 
4. Once all documents are submitted, Paynamics will provide feedback to you via email within 3 business days

How do you navigate the Getpaid Payment Portal Dashboard

1. Dashboard features
   • Unpaid payments requests view
   • Payments received view
   • Settlements processed view
2. Payment Page Features
   • Create new payment request link for sending
   • Expired payment log view
   • Cancel payment link
   • Refund log
3. Creating a Payment Link you can send to your customers
   1. Enter amount to collect and fee
   2. Set payment expiry time
   3. Add description of payment or transaction
   4. Copy payment link generated
   5. Send link to customer (payor)

How can your customers pay using your payment link

1. Access link via email, browser, or smartphone
   
   • Must have an active GCash account to be able to pay
2. Fill in customer details (Name, Mobile Number, Email)
3. Review Summary of payment then press "Pay Now"
4. Enter GCash credentials and OTP (One Time Pin) sent to the GCash registered mobile
5. Confirm payment  (subject to 2% processing fee)

You can also process a refund should there be cancellations or problems with the payment

1. Click "Issue a Refund" corresponding to the payment under Paid Log
2. Enter amount details and refund reason
3. Press "Submit"

How to settle or withdraw your funds

1.  Settlement Page Features

• Withdrawals log view
• Linked bank and GCash account view
• Process withdrawal
• Process bank or GCash linking

2.  Link a Bank Account / GCash Page

3.  Withdrawal of Funds Page

(subject to Php20 withdrawal fee)

Where to go for issues related to Payments, Refunds, Withdrawals, or Payment Link creation

1.  Via Paynamics Help Center Page conveniently found inside the portal

Frequently Asked Questions

1. When do you reach out to Paynamics directly?
   • If you're a business owner and a Getpaid members having issues with payments, refunds, withdrawals, follow ups, and other portal related concerns
2. Why do you reach out to Paynamics directly?
   • Since all account creations will be managed by Paynamics, they would have better visibility on the details or issues you will be reporting
3. How do you reach out to Paynamics directly?
   • Via Paynamics Help Center located conveniently within the portal
   • Or via https://getpaid.gcash.com/help
4. When do you reach out to Getpaid members directly?
   • If you're a customer / payor having issues with payments, refunds, follow ups, and other point of sale related concerns
5. Why do you reach out to Getpaid members directly?
   • Since business owners who have provided you the payment link would have records of the payments within their dashboard for better visibility
   • All refunds and cancellation decisions can also be conducted by business owners within the portal
   • On items or services sold, business owners will always have the last say whether to re-process or cancel a transaction
6. How do you reach out to Getpaid members directly?
   • This will be subject to the business owners channels which may include but not limited to SMS, call, email, social media, messaging app, and others
7. Is there a fee when accepting payment through the payment link?
   • Subject to 2% of the payments received
8. Is there a fee when withdrawing or transaferring to bank?
   
   • Subject to Php 20 withdrawal fee
9. Is Getpaid account open to all users
   • This is only open to existing business owners or sellers who can provide the necessary business requirements
10. What are the business requirements?
    • Sole Proprietor
      • BIR 2303
      • Valid Government ID of Owner
      • DTI Registration
      • Latest Business Permit
    • Partnership
      • BIR 2303
      • Valid Government ID of Authorized Signatory
      • Articles of Partnership
    • Corporation
      • SEC Registration
      • Corp Secretary
      • Latest Business Permit
11. How long will an application be processed?
    • Once all documents are submitted, Paynamics will provide feedback via email within 3 business days
12. Can you create and send payment links even when application is still being processed?
    • Yes you can start receiving funds but cannot withdraw until all documents completed
13. Is there a limit in creating payment links?
    • None
14. How soon can you withdraw a payment?
    • 3 days after the payment is made
15. When do you reach out to GCash support?
    • For extended assistance in cases where Paynamics does not respond accordingly to the issues raised by business owners.  This will be subject to Paynamics resolution timelines
    • For extended assistance incases where the business owners does not respond accordingly to the issues raised by customers / payor.  This will be subject to Paynamics resolution timelines as they will have to further coordinate this with the specific business owners.  
16. Why do you reach out to GCash support?
    • GCash can provide the validation needed to support a wallet deduction and process refunds if need be
    • Per business agreement though, it's the business owners who shall have the final say whether an item is subject for reversal
17. How do you reach out to GCash support?
    • GCash has multiple support channels with some subject to operating hours
    • Best way to raise a concern is via GCash Help Center ticket submission located within the GCash app