Pay Online

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Frequently Asked Questions

1.  Where can we shop online with GCash?
   • Inside GCash App via GLife
   • Inside merchant partners' mobile app or website via Webpay or Cards
2.  How can we pay online with GCash?
   • Via the GCash App by through GLife
     
     1.  Select merchant partner app to shop on
     2.  Complete transaction and checkout
     3.  Confirm payment with GCash
   • Via GCash as payment method through our merchant partners' mobile app or website
     1.  Shop and checkout
     2.  Select GCash as payment method
     3.  Enter One Time Pin (OTP) sent to our GCash registered mobile number  (For linked accounts, this will be skipped)
     4.  Enter MPIN to authorize payment  (For linked accounts, this will be skipped)
     5.  Confirm payment
   • Via GCash Mastercard as payment method through a merchants' mobile app or website
     1.  Shop and checkout
     2.  Select Debit Card as payment method
     3.  Select Mastercard as payment gateway
     4.  Enter our GCash Mastercard details (full 16 digit number, card expiry, and CVV)
     5.  Some online merchants may require OTP and / or GCash MPIN to authorize payment
3.  What online purchases can we make using GCash?
   • One time purchases
   • Subscriptions
4.  What are the top online merchant partners of GCash?
   • App Store, Booky, Cherry Shop, Codashop, Facebook, Foodpanda, Globe at Home, GlobeOne, GMovies, Goama Games, GOMO, Google Play, KFC, Klook, Lazada, McDonalds, MetroDeal, Puregold, RedDoorz, Shakeys, Shopee ... and a whole lot more!
5.  How will we know if our payment is successful?
   • In app purchase confirmation will normally pop up
   • SMS confirmation will be sent to our GCash registered mobile number
   • Through our merchant partner accounts' PURCHASE or SUBSCRIPTION HISTORY
   • Through GCash App's Transaction History the next day
6.  Where can we file a dispute or concern?
   • Through GCash channels LiveChat or Help Center
   • Through merchant partners' help center, customer support, or contact us channels
7.  Can merchant partners process refunds?
   • Most merchant partners are capable of processing a refund from their end upon their investigation and approval which will automatically reflect on our GCash account
8.  Is it faster to reach out to merchants for disputes and refund requests?
   • Sometimes it is since they have direct access to the purchases we've made
   • But in any case, you may also submit a ticket with GCash through the GCash App, Help Center, or chat with our LiveChat Support
9.  I received an SMS of an online purchase I'm unaware of.  What can I do?
   1. Verify which merchant the purchase was
   2. Determine if you have an account with that merchant
   3. Go to the merchant's purchase or subscription history.  For example Google Play has "Purchase History" under Account on its menu options while App Store has "Purchase" and "Subscription" in their menu option.  Find out what our merchant partners' option contains
10.   How long will it take to dispute a transaction?
    • For direct web payment - depending on the merchants investigation and resolution timeline which could take around 3 business days onwards
    • For payments using GCash Mastercard - it may take a minimum of 7 business days depending on how soon the merchants could confirm Mastercard the resolution.  For chargeback requirement, it may even take a minimum of 45 days to contest.