- Gawin is an internet platform that provides an easy and dependable way for people to hire the right service providers for everything we need at home.
- Currently Gawin is integrated inside GCash's GLife platform for seamless transaction. This means GCash users can avail of Gawin's services without the need to link their GCash account, create a separate account at Gawin online, or go through the verification process
How to pay for services inside Gawin mini app in GLife
- Go to "GLife"
- Select "Gawin"
- First time users will be asked to provide consent to share contact information
- Select Gawin service to avail
- Enter service location
- Review details of service and press "Let's get started"
- Answer questions related to the service to be availed
- Review summary and press "Submit Request" or "Continue"
- Gawin will locate the nearest vendor before confirming
- Once confirmed, proceed with GCash payment
Frequently Asked Questions
- What are the services Gawin offers?
- Basic household services like House Cleaning, Aircon Cleaning, Laundry, Grocery Delivery, many more...
- I cannot pin my exact address when ordering
- We can try to pin the nearest landmark and specify our exact address on remarks or comment section
- Why can't services be on the list?
- This could mean a specific service may not be available at our location.
- Can I cancel my order?
- We can cancel "request" provided it hasn't been confirmed and GCash wallet is not yet debited
- Otherwise, this will be subject to the usual escalation to Gawin for approval
- To whom should I reach out to if my payment failed but my wallet got deducted?
- We may log a GCash Help Center ticket for our representative to validate with Gawin
- To whom should I reach out to if my payment succeeded but order did not post?
- We may log a GCash Help Center ticket for our representative to validate with Gawin
- To whom should I reach out to if the services did not arrive?
- We may reach out to Gawin through the following channels:
- Gawin Help Center - https://www.gawin.ph/helpcenter
- Gawin Email - support@gawin.ph
- Gawin Hotline - 02-82711 868
- Gawin PH Facebook Page - https://www.facebook.com/gawin.ph/
- Gawin Philippines Twitter - https://twitter.com/gawinph [@GawinPH]
- Gawin PH Instagram Page - https://www.instagram.com/gawin.ph/
- We may reach out to Gawin through the following channels:
- Is there an account linking required to purchase from Gawin app in GLife?
- No linking required. It is automatically linked to our GCash credentials for seamless online purchase
- How long will the service arrive?
- Customers will be the one to determine the date and time of services including a secondary option
- Gawin will search for available vendors who can cater to the request before confirming
- Are there additional service fees?
- Standard pricing will apply upon booking depending on the selections customers made
- Additional charges may still apply during or after the service based on hours extended, additional manpower, and other external concerns
- How long does it take to process an order?
- Subject to vendor availability on the preferred date and time customers nominated