Pay Online

• Gawin is an internet platform that provides an easy and dependable way for people to hire the right service providers for everything we need at home.
• Currently Gawin is integrated inside GCash's GLife platform for seamless transaction. This means GCash users can avail of Gawin's services without the need to link their GCash account, create a separate account at Gawin online, or go through the verification process

How to pay for services inside Gawin mini app in GLife

1. Go to "GLife"
2. Select "Gawin"
   • First time users will be asked to provide consent to share contact information
3. Select Gawin service to avail
4. Enter service location
5. Review details of service and press "Let's get started"
6. Answer questions related to the service to be availed
7. Review summary and press "Submit Request" or "Continue"
8. Gawin will locate the nearest vendor before confirming
9. Once confirmed, proceed with GCash payment

Frequently Asked Questions

1. What are the services Gawin offers?
   • Basic household services like House Cleaning, Aircon Cleaning, Laundry, Grocery Delivery, many more...
2. I cannot pin my exact address when ordering
   • We can try to pin the nearest landmark and specify our exact address on remarks or comment section
3. Why can't services be on the list?
   • This could mean a specific service may not be available at our location.  
4. Can I cancel my order?
   • We can cancel "request" provided it hasn't been confirmed and GCash wallet is not yet debited
   • Otherwise, this will be subject to the usual escalation to Gawin for approval
5. To whom should I reach out to if my payment failed but my wallet got deducted?
   • We may log a GCash Help Center ticket for our representative to validate with Gawin
6. To whom should I reach out to if my payment succeeded but order did not post?
   • We may log a GCash Help Center ticket for our representative to validate with Gawin
7. To whom should I reach out to if the services did not arrive?
   
   • We may reach out to Gawin through the following channels:
     • Gawin Help Center - https://www.gawin.ph/helpcenter 
     • Gawin Email - support@gawin.ph
     • Gawin Hotline - 02-82711 868
     • Gawin PH Facebook Page - https://www.facebook.com/gawin.ph/ 
     • Gawin Philippines Twitter - https://twitter.com/gawinph [@GawinPH] 
     • Gawin PH Instagram Page - https://www.instagram.com/gawin.ph/ 
8. Is there an account linking required to purchase from Gawin app in GLife?
   • No linking required.  It is automatically linked to our GCash credentials for seamless online purchase
9. How long will the service arrive?
   • Customers will be the one to determine the date and time of services including a secondary option
   • Gawin will search for available vendors who can cater to the request before confirming
10. Are there additional service fees?
    • Standard pricing will apply upon booking depending on the selections customers made
    • Additional charges may still apply during or after the service based on hours extended, additional manpower, and other external concerns
11. How long does it take to process an order?
    • Subject to vendor availability on the preferred date and time customers nominated