Pay Online

• HairMNL is an online partner that brings you the best salon exclusives and curated specialty hair products.  They accept orders for pick up and delivery
• GCash is currently integrated within HairMNL webpay as a payment option via GCash app or GCash Mastercard
• HairMNL is now integrated within GCash platform as a GLife merchant partners to bring you GCash exclusives and convenience in payment

How to order at HairMNL Website

1.  Visit HairMNL website
   • https://www.hairmnl.com/
2.  Select HairMNL products or items to order
3.  Review cart and proceed to Checkout
4.  Fill in our details and address
5.  Select payment method
   • Via GCash App - We will be directed to log in and authenticate our GCash account for payments
   • Via GCash Mastercard - We will have to key in our card credentials
6.  Confirm payment

How to order at HairMNL mini app in GLife inside GCash app

1. Go to GLife
2. Select "HairMNL"
3. Select products and items to order
   • We may sort by Brands or by Category by going to the Menu tab at the bottom navigation bar
4. Review cart and proceed to Checkout or simply click Buy Now
   • First time users of HairMNL mini app may be asked to confirm sharing of GCash part of KYC information to HairMNL
5. Fill up our details and address
6. Choose delivery option
   • Store Pick Up
   • Courier Delivery
7. Click Pay

For our visual reference on some of the GLife screens

1.  Access to HairMNL via GLife
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2.  Browse by Brand or by Collections
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3.  Checking out
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Frequently Asked Questions

1. I cannot pin my exact address when ordering
   • We can try to pin the nearest landmark and specify our exact address on remarks or comment section
2. I initially ordered for pick up but is unable to go
   • We can try book a third party rider separate to pick up the order from the branch
3. Why can't I order certain items in the list?
   • This could mean a specific item may not be available at the branch servicing us.  We can try ordering another item instead
4. Can I cancel my order?
   • Cancelling of orders is subject to approval by HairMNL.  We may reach out to their customer support channels for approval
5. Why is there a delay on delivery?
   • There could be various reasons why a branch may experience delays in delivery such as volume of orders, staffing, and availability of supplies
   • Suggest we contact HairMNL directly for faster checking
6. To whom should I reach out to if my payment failed but my wallet got deducted?
   • We may log a GCash Help Center ticket for our representative to validate with HairMNL
7. To whom should I reach out to if my payment succeeded but order did not post?
   • We may log a GCash Help Center ticket for our representative to validate with HairMNL
8. To whom should I reach out to if my delivery did not arrive?
   
   • We may reach out to HairMNL through the following channels:
     • FB Messenger: m.me/hairmnl
     • Facebook Page:  https://www.facebook.com/hairmnl
     • Email:  hello@hairmnl.com 
     • Mobile: 0917-790-4455
9. Where is the store pick up address?
   • Store pick-up address is located at HairMNL Studio - Brixton St. Kapitolyo Pasig, (beside Ace Water Spa across Pioneer Center).
   • Open for pick up 7 days a week, from 10am-5pm.
10.  How much is the shipping fee, expected arrival, and serviceable areas?
    • Metro Manila - Php 50 for shipping fee, expect delivery within 3 days, cut-off for orders is 5pm
    • Provinces Outside Metro Manila: Php 150, delivery within 3 to 10 days to major cities; within 15 days to islands (Batanes, Coron, Puerto Princesa, Marinduque, Masbate, Mindoro, Catanduanes)
    • Fees are applicable for HairMNL mini app in GLife transactions
    • For other payment method and shipping fee details, visit: https://www.hairmnl.com/pages/shipping-and-payment 
11. What is HairMNL's refund policy?
    
    • Please see HairMNL’s refund policy here: https://www.hairmnl.com/pages/returns-refunds