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Gong cha is now an integrated partner with GCash via GLife!  GCash users can now enjoy a variety of bubble milk tea favorites whether pick up or delivery in just a few clicks away!  No need to transfer to another app or sign in to another account.  

How to order Gong cha via GLife

1. Go to GLife
2. Select "Gong Cha"
3. Press "Order Now"
4. Select "Pick Up" or "Delivery"
5. Press "Select Location"
6. Enter Delivery Address
7. Select Orders from choices of Milk Tea
8. Indicate Additional Specifications (Size, Pearl, Sugar Level)
9. Review Order Details
10. Press "GCash" for payments
11. Customers will be directed to the GCash Cashier Page
12. Press "Pay (amount)

Frequently Asked Questions

1. I cannot pin my exact address when ordering
   • We can try to pin the nearest landmark and specify our exact address on remarks or comment section
2. I initially ordered for pick up but is unable to go
   • We can try book a third party rider separate to pick up the order from the branch
3. Why can't I order certain items in the menu?
   • This could mean a specific item may not be available at the branch servicing us.  We can try ordering another item instead
4. Can I cancel my order?
   • Cancelling of orders is subject to approval by Gong cha.  We may reach out to Gong cha's customer support channels for approval
5. Why is there a delay on delivery?
   • There could be various reasons why a branch may experience delays in delivery such as volume of orders, staffing, and availability of supplies
   • Suggest we contact Gong cha directly for faster checking
6. To whom should I reach out to if my payment failed but my wallet got deducted?
   • We may log a GCash Help Center ticket for our representative to validate with Gong cha 
7. To whom should I reach out to if my payment succeeded but order did not post?
   • We may log a GCash Help Center ticket for our representative to validate with Gong cha 
8. To whom should I reach out to if my delivery did not arrive?
   
   • We may reach out to Gong cha through the following channels:
     • Email:  gongchaphilsmarketing@gmail.com
     • Facebook:  https://www.facebook.com/gongcha.ph/
     • Hotline:  09359181134 / 09338156956 / 09307381567