Pay Online

AsiaPay is a payment gateway channel that enables merchants to securely accept digital payment methods like GCash.  AsiaPay is also known under the name PesoPay to cater to the Philippine market.  

Steps to shop and pay using GCash on PesoPay supported merchants

1. We shop on an online merchant support by PesoPay
2. We confirm the order and checkout
3. We select digital or mobile wallet as payment option
4. Our page gets redirected to PesoPay site
5. We then select GCash as payment option
6. We will be asked to enter the GCash mobile number to log in
7. A 6 digit OTP (One Time Pin) will be sent to our GCash registered mobile number via SMS
8. We enter the OTP on PesoPay x GCash page
9. We may be asked to enter our GCash 4 digit MPIN to confirm log in and payment
10. Our order is paid

For disputes and refunds

Option 1:  Contact merchant directly for faster validation and processing of refund

1. Refer to the merchants' contact details or customer support channels to raise a dispute
2. Merchant to review and validate our concern
3. If approved, merchant can access a portal provided by PesoPay to process the refund
4. Refund instantly reflects to our GCash wallet

Option 2:  Log concern at PesoPay for direct coordination with merchant

1. Log concern at PesoPay's customer support channel at https://www.pesopay.com/payment-concerns.html 
   • Provide name, email address, reference number, merchant/store website, and details of the concern
2. PesoPay team escalates concern to their partner merchant for validation and refund approval
   • Merchant to review and validate the concern
   • If approved, merchant to access the portal provided by PesoPay to process the refund
   • Refund instantly reflects to our GCash wallet
3. PesoPay team provides the feedback based on merchants approval

Option 3:  Log a GCash Help Center Ticket or through the LiveChat support

• Via Help Center
  1. We can submit a ticket or manually access Help Center through the GCash dashboard
  2. Go to the menu bar located at the top left corner of our GCash app page
  3. Select "Help"
  4. Click "Submit a Ticket"
  5. Enter the email address, GCash registered full name, mobile number
  6. Select "Pay Online" among the category and choose the phrase that best fit our concern
  7. Provide details of our concern
• Via LiveChat support
  1. Go to the menu bar located at the top left corner of our GCash app page
  2. Select "Help"
  3. Click "LiveChat" and wait for a representative to assist us
  4. Please take note of the GCash ticket to be assigned for the concern
• On both channels
  1. GCash will directly coordinate with PesoPay for review and validation
  2. PesoPay will then coordinate with their partner merchant for further review and validation
  3. Merchant to review and validate the concern
  4. If approved, merchant to access the portal provided by PesoPay to process the refund
  5. PesoPay provides feedback to GCash
  6. GCash validates if refund reflected on our GCash wallet

Frequently Asked Questions

1. How can PesoPay make transaction to multiple merchants easier and faster?
   • Since PesoPay already establishes the system with each of their partner merchants, GCash will no longer need to integrate just for merchants to cater to GCash customers.  All it takes is one integration with PesoPay to make GCash available to all it's merchants
2. Can I register my business under PesoPay so I can also cater to GCash customers?
   
   • Simply visit their merchant inquiry page at https://www.pesopay.com/merchant-inquiry.html and provide the requirements needed and a PesoPay representative shall reach out to you
3. What if I have questions related to PesoPay?
   • We may visit PesoPay FAQ site at https://www.pesopay.com/frequently-asked-questions.html 
   • We may also visit PesoPay website at https://www.pesopay.com/ 
4. Why would directly coordinating with merchant be faster than with PesoPay or GCash?
   
   • The process was designed such that merchants will have a direct way of refunding the payments through the PesoPay merchant portal.  This will resolve any disputes faster as it would skip GCash and PesoPay checking and directly allow the merchants to validate what happened and manage the refund
   • However, should we encounter any problems when coordinating with merchant, we can also submit a ticket and a GCash representative should reach out to us
5. If a refund confirmed by merchant still has not reflected in my GCash account, what do I do?
   • We can simultaneously submit a ticket and follow through with the merchant
   • Once refund reflects in GCash system, our representative will immediately confirm