Pay bills via GCash

If you cannot pay your bill through GCash due to an error or your payment is being rejected, try the following steps:

1. Restart the app and check your internet connection
2. You can also try troubleshooting common app issues
3. Check your wallet balance if you have sufficient funds
4. Please check the GCash Help Center if your biller has a system downtime or maintenance
5. Check if you have exceeded your GCash transaction limit. If you have reached your limit, you will need to wait until the start of the following month for it to refresh
6. If you still can't pay your bill, submit a ticket and include a screenshot of the error message

 

If you didn't get a confirmation upon bill payment, or your payment hasn't been posted:

• Check your GCash transaction history if your payment is reflected
• Wait 1 business day to see if there were delays in posting your payment from the biller
• If the confirmation does not show up after 1 business day, tap here to view the Payments Postings to check if your transaction is still within the specified posting period
• If it has exceeded the allotted period and there has been no posting from the biller about the delay, submit a ticket. Make sure to include the following information so we can assist you better

 

Double charging or multiple debits may occur due to a slow internet connection, which leads to a break in the middle of payment, or downtime due to a high volume of users trying to pay bills.

If you are not sure if the first transaction was successful, DO NOT try to make succeeding transactions.

 

Monitor your GCash account for the next 3 business days for the following:

1. Check your wallet balance for a possible refund due to auto-reversal
   • If one or more payments fail, they may be refunded by the system automatically
   • Some billers' systems may recognize double payments and automatically return duplicates
2. If no refund is reflected, check with your biller whether the duplicate payment/s was posted on their end
3. If you confirmed that you were charged multiple debits for your bill payment, you may:
   • Check with your biller if they can accommodate advance payments and credit the excess amount to your next billing period; or
   • Manually request a refund by submitting a ticket here. Please note that the process may take your biller longer than your next billing cycle to review and approve the refund

 

Entered an incorrect number or biller

• Check for confirmation of payment through SMS, GCash Transaction History, or GCash App inbox
• Check if your balance got deducted. Some billers are able to fix the incorrect details and automatically reject the transaction
• Check if you will receive a refund within 1-3 business days. Some billers may return the payment automatically if the details don’t match

 

Entered an incorrect amount

• Check with your biller if they can accommodate advance payments and credit the excess amount to your next billing period; or
• Manually request a refund by submitting a ticket here. Please note that the process may take your biller longer than your next billing cycle to review and approve the refund

 

There are some fees you may incur when paying for your bill. You can check the list below for some billers and their service fees. Visit Partner Billers for a full list of billers and their corresponding fees.

Biller	Service Fees
Meralco	PHP 0
Manila Water	PHP 0
Maynilad	PHP 0
Globe Postpaid	PHP 0
Globe At Home	PHP 0
Autosweep RFID	PHP 10
Easytrip RFID	PHP 12
PLDT	PHP 7
Converge ICT	PHP 7
Home Credit	PHP 15