For [Taglish] version
Good news! We can now use GCash to pay for McDonalds Orders via their McDelivery App, McDelivery Online, and via the McDonalds App inside GLife!!!
How to pay using GCash via McDelivery App and McDelivery Online?
- Place the order
- Select GCash as payment option upon CHECKOUT
- Enter OTP sent to the registered GCash mobile number
- Enter MPIN
- Confirm order
How to pay using GCash via McDonalds App inside GLife?
- Go to GLife located in GCash dashboard
- Select McDonalds App
- Place the order
- Confirm the order
Frequently Asked Questions
- I ordered the BTS Meal via GLife but encountered issues on payment and did not receive my order, what should I do?
- It's possible that the system encountered issues in processing your payment due to anticipated high volume of orders
- Please expect refund to be processed within 48 hours as soon as McDonalds investigates and provide GCash the go-signal
- You may also follow up with McDonalds Customer Care
- I ordered the BTS Meal via GLife but I did not receive my order despite successful payment, what should I do?
- It's possible that the system encountered issues in fulfilling your orders due to anticipated high volume of orders
- Someone from McDonalds office or branch will usually reach out to their customers to advise delay but in case you did not receive any call, please expect refund to be processed within 48 hours as soon as McDonalds investigates and provide GCash the go-signal
- You may also follow up with McDonalds Customer Care
- How can we reach out to McDonalds Customer Care?
- Via Email at writeus@ph.mcd.com
- Via Hotline at 88635490 (NCR)
- Or visit their official website for contacts outside NCR
- Note that all disputes will have to pass through McDonalds for validation
- If our orders didn't arrive, where should we reach out to?
- Best to contact McDonalds hotline immediately so they can advise rider
- For refund concerns due to failed delivery, we can reach out to McDonalds Customer Care
- Via Email at writeus@ph.mcd.com
- Via Hotline at 88635490 (NCR)
- Or visit their official website for contacts outside NCR
- If McDonalds Customer Care claims refund has been processed but has not yet reflected in our GCash balance, where should we reach out to?
- Best to contact McDonalds Customer Care to follow up
- McDonalds Team will continue to validate and coordinate with GCash for approved refund assistance
- If we wish to cancel an order, where should we reach out to?
- For urgency, best to reach out to McDonalds order line and have it cancelled
- If order is received, we may no longer be able to cancel
- If we have concerns about the quality of food, efficiency of service and delivery, and features of McDelivery system, where should we reach out to?
- Best to reach out directly to McDonalds Customer Care for reviews and checking with the branches involved