Sorry about that! You may have encountered an error while trying to register. There are a few things to note of to avoid this situation. Take note of the following:
1. Please make sure to follow our Terms and Conditions. Read through the items related to registration which are mentioned below:
"2. REGISTRATION FOR GCASH WALLET
2.1 When you accept these T&Cs, you are setting up your GCash Wallet that is associated with your mobile number. Depending on the specific GCash Service that you are availing, you will be asked to provide information such as your complete name, present and/or permanent address, date of birth, nationality, source of funds, photo of yourself and signature in accordance with the requirements of Know-Your-Customer (“KYC”) requirements of the BSP. We may verify your registration information through a third party verification vendor, as we may deem necessary. In some cases, we may ask you to provide additional details or information that can aid in verifying your identity.
2.2 You agree to provide all necessary information and render all reasonable assistance and cooperation that we may require in order to complete the verification. The information you provide will be used to determine if you are eligible to begin and/or continue to use your GCash Wallet or the GCash Service. We reserve the right to close, suspend or limit your access to your GCash Wallet and/or GCash Service in the event that we are unable to obtain or verify our information. All collection and use of your personal data by us is subject to the Privacy Policy of GCash.
2.3 You are responsible for providing accurate registration information and for keeping your registration information up to date, or notifying us in the event of changes. In addition, as certain GCash Services may become available or be offered only on selective basis or promotional basis, supplementary information may be required from your end in order to enable the relevant GCash Services or avail of the GCash Service."
2. Be a legitimate GCash customer. Never use your account to abuse various promotions, activities, or services offered by GCash.
3. Always use the latest GCash App version to avoid app errors and be able to enjoy GCash's new offers.
Got other concerns? Please submit a ticket.