If the cash in funds are not reflected in your GCash wallet within 48 hours, please submit a ticket. and provide the following information to facilitate checking and validation:
- Date and Time of Transaction
- Payoneer Transaction ID (can be found in the email confirmation)
- Payoneer Account Holder ID*
- Screenshot of SMS received from GCash
- Screenshot of email received from Payoneer
*Visit this page to know how to find your Payoneer Account Holder ID.