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  1. GCash Help Center
  2. Cash In/Cash Out
  3. Cash In via Payoneer

Cash In via Payoneer

More than 48 hours have passed, and my funds are not reflected in my GCash balance. What should I do?

If the cash in funds are not reflected in your GCash wallet within 48 hours, please submit a ticket. and provide the following information to facilitate checking and validation:

  • Amount
  • Date and Time of Transaction
  • Payoneer Transaction ID (can be found in the email confirmation)
  • Payoneer Account Holder ID*
  • Screenshot of SMS received from GCash
  • Screenshot of email received from Payoneer

*Visit this page to know how to find your Payoneer Account Holder ID.

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