GCash and GlobeOne are now integrated! Link your GlobeOne account to your GCash app and instantly view your GlobeOne account status, buy load, or make payments through GlobeOne partners without the need to switch apps
How to link my GlobeOne account?
1. (A) Click "Show more" on the GCash dashboard and look for "GlobeOne" in the Lifestyle and Shopping section
(B) You can also access GlobeOne button on "My Accounts" of your GCash App. This is also where you could Unlink your GlobeOne account should you wish to
2. (A) If your GCash account is currently registered to a GlobeOne App, you will be prompted to allow access to your GlobeOne information once you link it to GCash. An OTP will be sent to you to authorize the linking
(B) If you don't have a GlobeOne account yet, you will be prompted to download the app and direct you to Google Playstore / App Store once you click the "Download GlobeOne" button.
How to Buy Load for your prepaid sim?
1. If you're using a prepaid Globe number for your GCash account, you can view your load balance and data usage
2. By selecting "Buy Load", you will be directed to purchase your load via your GCash App
How to Pay Bills for your postpaid sim?
1. If you're using a postpaid Globe number for your GCash account, you can view your bill and data usage
2. By selecting "Pay Now", you will be directed to pay your Globe postpaid bill via your GCash App
Frequently Asked Questions
- When do you reach out to GlobeOne or Globe directly?
- For GlobeOne app features, account details, and other related concerns
- For successful GCash payment (with GCash receipt or SMS notification) but did not post at GlobeOne or on it's partner merchants
- How can you reach out to GlobeOne support?
- You may reach out to the following Globe channels
- GlobeOne FAQs - https://www.globe.com.ph/help/globeone.html
- Globe Support Channels - https://www.globe.com.ph/contact-us
- You may reach out to the following Globe channels
- What does GlobeOne integration to GCash do?
- This means GlobeOne users can view their account details through GCash without the need to switch to GlobeOne app
- How is GlobeOne Integrated with GCash?
- GlobeOne icon can be accessed directly through the GCash app dashboard
- Simply click on "Show More" and proceed to "Lifestyle and Shopping"
- GlobeOne is also accessible via GLife
- GlobeOne icon can be accessed directly through the GCash app dashboard
- Do you need to have the same mobile number for both GCash and GlobeOne?
- Yes both numbers should be the same in order to be able to link both accounts together
- Can non GlobeOne account be linked to a non-Globe registered GCash?
- No since GlobeOne is exclusively available for Globe registered numbers only
- The icon would still appear at your GCash app but when you press it, it will say Service is unavailable
- Is there a fee in linking of accounts?
- No fees to link account
- However some GlobeOne transactions involving their partner merchants may have a processing or convenience fees
- When do you reach out to GCash support?
- For failed payments (with error prompt, idle, or session timed out) but with wallet deduction
- If GCash is not being recognized during GCash linking to GlobeOne account (except on non-Globe registered GCash number)
- How do you reach out to GCash support?
- There are a number of ways but the most convenient would be through ticket submission via GCash Help Center located inside your GCash app
- Note that GCash representive will still have to coordinate with GlobeOne to validate if payment did not post on their end before being able to approve refund
- Handling time and resolution timeline will depend on the response time given by our GlobeOne counterparts