GlobeOne and GCash are now integrated! Link your GCash account to your GlobeOne app and instantly view your GCash real time balance before making your payments.
How to link my GCash account?
1. Click "Add GCash in GlobeOne" at the bottom section of GlobeOne dashboard
2. Enter 6 digit authentication code sent at customer's mobile number
3. Confirm successful linking of GCash app to GlobeOne app
4. GCash is now integrated
How to unlink my GCash account?
1. Click and proceed to "Manage GCash" link in the GlobeOne dashboard
2. Click "Unlink Account" button
3. Confirm unlinking of GCash account
Frequently Asked Questions
- When do you reach out to GlobeOne or Globe directly?
- For GlobeOne app features, account details, and other related concerns
- For GCash linking issue encountered within GlobeOne app
- For successful GCash payment (with GCash receipt or SMS notification) but did not post at GlobeOne or on it's partner merchants
- How can you reach out to GlobeOne support?
- What does GCash integration to GlobeOne do?
- This means GCash can be used as payment option on GlobeOne related transactions including merchants GlobeOne is partnered with
- Your GCash balances and other details can also be viewed on your GlobeOne account counterpart without the need to jump off from GlobeOne and log in to GCash
- Do you need to have the same mobile number for both GCash and GlobeOne?
- Yes both numbers should be the same in order to be able to link both accounts together
- Can non Globe registered GCash number be linked to GlobeOne?
- No since GlobeOne is exclusively available for Globe registered numbers only
- Is there a fee in linking of accounts?
- No fees to link account
- However some GlobeOne transactions involving their partner merchants may have a processing or convenience fees
- When do you reach out to GCash support?
- For failed payments (with error prompt, idle, or session timed out) but with wallet deduction
- If GCash is not being recognized during GCash linking to GlobeOne account (except on non-Globe registered GCash number)
- How do you reach out to GCash support?
- There are a number of ways but the most convenient would be through ticket submission via GCash Help Center located inside your GCash app
- Note that GCash representive will still have to coordinate with GlobeOne to validate if payment did not post on their end before being able to approve refund
- Handling time and resolution timeline will depend on the response time given by our GlobeOne counterparts