We're sorry to hear that! We are working to secure your GCash Mastercard transactions which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
If you wish to ask for your card's reactivation or to know more about its status, please submit a ticket or call us via GCash Hotline 2882.
Please also see below some reminders to keep your GCash account safe.
Never share your MPIN with anyone
Always keep in mind that your MPIN should be kept secret, and sharing it with others may put your account at risk.
Just like your bank's ATM PIN, always have your MPIN memorized. If you have multiple accounts, try having different MPINs for each one. One-Time Passwords (OTPs) must also be kept confidential.
GCash representatives will NEVER ask for your MPIN. If you ever encounter fake GCash accounts asking for your MPIN, please report it to our support channels by calling us at 2882 or by submitting a ticket.
Be aware of your surroundings
You'll be typing in your MPIN when you log in to the GCash App. Once logged in, your wallet balance is clearly visible. Always keep your phone to yourself and be aware of your surroundings when you input sensitive information in your GCash account.
Watch out for possible fraudsters
If you are transacting with a seller and suspect that he or she may be unreliable, be vigilant and avoid transacting with them. Only transact with sellers you trust.