Your account might have been compromised which may have caused its suspension. This is to ensure that no suspicious or unauthorized transactions may occur in your account.
To reactivate your card or know more about its status, please submit a ticket and input the Concern Category below:
- Concern Category: GCash Mastercard --> I'm unable to access my GCash Mastercard in the GCash app
Here are some reminders to keep your GCash account safe.
Never share your MPIN with anyone
Sharing your MPIN may put your account at risk.
GCash representatives will NEVER ask for your MPIN. If you encounter fake GCash accounts asking for your MPIN please submit a ticket and inputting the Concern Category: My GCash Account
Be aware of your surroundings
Keep your phone to yourself and be careful when you input sensitive information in your GCash account. You may also use Biometrics Login to further secure your account.
Watch out for possible fraudsters
Only transact with sellers you trust.