GCredit

Frequently Asked Questions:

1. How does GCredit auto-deduction work?
2. When will GCredit start auto-deducting my GCash wallet?
3. Where can I find the transaction details of GCredit auto-deductions?
4. Is there a way for my GCash wallet balance to not be auto-deducted by GCredit?
5. What should I do when there are issues with the auto-deduction?
6. Is GCredit auto-deduction allowed & legal?

How does GCredit auto-deduction work?

To help you manage your GCredit payments and avoid additional charges, we will automatically deduct your GCredit total amount due from your GCash wallet on the day of your due date. Your GCredit total amount due will cover your total purchases, interest dues, and penalties incurred for your original billing period.

If your GCash wallet does not have enough balance to settle your GCredit total amount due, your GCash wallet balance and incoming funds will be auto-deducted. Your incoming funds will continue to be auto-deducted until your GCredit total amount due from the original billing period has been settled. When this happens, you will be charged additional fees on your next billing period. 

Go to What happens when I don’t pay my dues on GCredit on time? to know more about the additional penalty fees you will be charged on your next billing period.

When will GCredit start auto-deducting my GCash wallet?

Auto-deduction to your GCash wallet balance will start on the day of your due date until your original GCredit total amount dues have been fully settled. Additional penalty fees for late payment will be charged on your next billing period.

SMS and in-app notifications will be sent to you after each auto-deduction to your GCash wallet. You may view the amount deducted from your GCash wallet via the SMS message, via GCash App Inbox notification, or via GCash app prompt upon log-in.

Here are the notifications you will receive:

Where can I find the transaction details of GCredit auto-deductions?

Details of GCredit auto-deductions to your GCash wallet can be seen via your Transaction History inside the GCash app. 

You can also see the GCredit auto-deductions via your GCredit Statement of Account (SOA) sent to you on your billing date.

To view your transaction details through the GCash App, follow these steps:

STEP 1: Launch the GCash App

STEP 2: Tap GCredit

STEP 3: Tap Credit Transaction History

STEP 4:You will see your GCredit auto-deduction transaction details under GCredit Past Due Collection.

Here’s a summary on how to see your GCredit auto-deduction transaction details through the GCash App:

• You can also view your transaction details through your Statement of Account (SOA). Your SOA will be sent to your GCash-registered email address with the subject GCredit Billing.
  
• You will find your GCredit Auto Deduction transaction details under your LIST OF TRANSACTION FOR CURRENT BILLING PERIOD.
  
• Auto-deducted transactions have GCREDIT PAST DUE COLLECTION as the description and the amount deducted is in parenthesis signaling deduction. 

Is there a way for my GCash wallet balance to not be auto-deducted by GCredit?

There is no way for your GCash wallet balance to not be auto-deducted by GCredit because GCredit auto-deduction is automatic for customers who fail to fully settle their GCredit total amount due on or before their due date. 

What should I do when there are issues with the auto-deduction?

Please submit a ticket to our Help Center so our customer service representative can immediately assist you with your concern. 

Here are some tips on how to properly file a ticket:

STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 3 business days to address your issues with the auto-deduction. 

STEP 2: Select GCredit as your Concern Category

• After selecting GCredit, select I want to dispute the deduction made by GCash

STEP 3: In the Explain your concern field, indicate the amount to be reversed

STEP 4: Tap Submit

STEP 5: You will receive an email confirmation that your ticket has been received. Use the ticket number provided in the email should you want to follow up on your request. 

Here’s a summary on how to properly file a ticket if you have issues with GCredit auto-deductions:

Is GCredit auto-deduction allowed & legal?

It is legal based on the GCredit Terms and Conditions which you agreed to when you activated your GCredit account. Visit the GCredit Terms and Conditions to review the Terms and Conditions under ‘Repayment’.