GCredit

Q: What is GCredit auto-deduction?

A: Enjoy easy and convenient repayments via GCredit’s auto-deduction feature! Auto-deduction helps you avoid additional interest and penalty charges by just ensuring that you have sufficient GCash wallet balance to cover your GCredit total amount due, and we’ll conveniently auto-deduct your outstanding GCredit balance starting on your due date.

Auto-deduction will only take effect if you still have not fully settled your GCredit total amount due starting your due date.

Q: How does GCredit auto-deduction work?

A: To help you manage your GCredit payments, we will automatically deduct your GCredit amount due from your GCash wallet, cash-in transactions, and incoming funds starting on your due date. Your due date can be seen in the  ‘GCredit’  dashboard in the GCash app and in your Statement of Account (SOA) sent to you via e-mail every billing date.

Q: When will GCredit auto-deduction to my GCash wallet start?

A: If your GCredit total amount due remains unpaid starting on your due date (seen in your GCredit dashboard in the GCash app), auto-deduction to your GCash wallet balance will take place for convenient repayments & to prevent additional charges to your account. If your GCredit account still has remaining amount due past your due date, auto-deduction to your GCash wallet will continue until you have fully settled your GCredit total amount due.

Q: What transactions will be affected by the auto-deduction?

A: Funds inside your GCash wallet will be auto-deducted should you have any outstanding dues with GCredit. In the event that your GCash wallet balance is not enough to settle your outstanding GCredit dues, incoming funds to your GCash wallet balance will be auto-deducted to cover up to your remaining GCredit amount due.

Fund-in transactions are listed below:

We highly advise you to ensure that you fully pay your GCredit total amount due on or before your due date to avoid any inconveniences in using GCash features.

Q: Will I be notified prior to the auto-deduction?

A: Yes, SMS & E-mail notifications will be sent in advance to remind you to cash-in sufficient funds to cover your GCredit total amount due and settle your outstanding balance on or before your due date. Payment reminders will also be shown in your GCredit Dashboard on the GCash app on or before your due date.

Q: Will I be notified of the GCredit auto-deduction to my GCash wallet?

A: Yes, SMS & In-app notifications will be sent to you after auto-deduction to your GCash wallet. You may view the amount deducted from your GCash wallet via the SMS message, via GCash App Inbox notification or via GCash app prompt upon log-in.

Q: Where can I find the transaction details of GCredit auto-deductions?

A: Details of GCredit auto-deductions to your GCash wallet can be seen via your GCash and GCredit Transaction History inside the GCash app and GCredit Statement of Account (SOA) sent to you on your billing date. 

Q: Is there a way for my GCash wallet balance to not be auto-deducted by GCredit?

A: GCredit auto-deduction only applies to customers who fail to fully settle their GCredit total amount due on or before their due date. This is to help customers conveniently pay for GCredit dues on time and to avoid additional interest and penalty charges to your GCredit account. 

Just always ensure to fully settle your GCredit total amount due on or before your due date.

Q: What should I do when there are issues with the auto-deduction?

A: Please submit a ticket to our Help Center so our customer service representative can immediately assist you with your concern. Click here to submit a ticket.

Q: Is GCredit auto-deduction allowed & legal?

A: The GCredit auto-deduction is aligned with the GCredit Terms and Conditions which you agreed to when you activated your GCredit account. Visit this link to review the GCredit Terms and Conditions under ‘Repayment’.

Note: Nonpayment may cause your GCredit account to be endorsed to our accredited third party collections partner with contact details below: