For the step-by-step process on how to Cash In from your BPI account, visit this page.
General Questions
1. What requirements do I need to cash in to my GCash wallet from my BPI account?
Aside from having an existing and active GCash wallet that is fully verified, you must also:
- Have an existing Peso-denominated savings and/or checking account with BPI;
- Have enrolled such account/s to BPI Online; and
- Have an active BPI Online account
2. Will I be charged a fee to cash in via my linked BPI account in the GCash App?
This service is free of charge for all GCash Users.
However, BPI may impose fees for customer-initiated debits on certain types of accounts (such as BPI’s Kaya Savings accounts, which have a P5.00 fee/debit). If you think you were charged a transaction fee after cashing in, check with your BPI branch to verify what type of account you have.
Questions on Linking
3. Can I link my BPI Online account to GCash even if my GCash account is not yet fully verified?
No. Your GCash account must be fully verified to link your BPI Online account. Visit the following link to learn more on how to get verified on this page.
4. I updated my BPI Online password recently, but I'm still unable to link my BPI Online account to my GCash account (“invalid User ID and/or Password”).
We recommend trying the following steps:
- Reset your BPI Online password.
- Wait 24 hours after your BPI Online password reset;
- Log-in first to either BPI Online/Mobile using your new credentials;
- Try and link your BPI Online account to your GCash account again.
5. I got locked out of my BPI Online account when trying to link it in the GCash app.
Entering three (3) consecutive failed log-in attempts via the BPI Online log-in page in the GCash App will result in the locking of your BPI Online account. Kindly reset your BPI Online password. (Note: Please see FAQ #4 for additional information).
6. I already previously linked my BPI Online account to my GCash account, but I have changed my BPI Online password since then. Do I need to re-link my account?
Yes, you will need to re-link your BPI Online account to continue cashing in using your BPI account. (Note: Please see FAQ #4 for additional information.)
7. I am unable to link my BPI Online account (“Sorry, we couldn’t process your request at the moment”).
Kindly submit a ticket here with the following information:
- Full Name
- GCash Mobile Number
- Date and Time of Transaction
- Screenshot of Error Prompt
- Photo of your Valid ID (Driver's License, Passport, etc.)
Cash In Questions
8. What are the transaction limits for BPI?
On the source account side (BPI), transactions have a daily default limit of PhP50,000 but are now customizable in the BPI Mobile app for up to Php 250,000 per day for regular BPI clients:
You may follow these steps to adjust your bank limits:
-
- Log in to the BPI Mobile App* and open the menu
- Head to “Account Maintenance”
- Select “Limits and Spending”
- Adjust your limit** for “Load e-wallet & pay via external partners”.
NOTE:
1. Your BPI Mobile app must be updated to v18.3 for iOS and v18.2 for Android or the latest.
2. You may also be prompted to update your mobile key in the app. From the menu, simply navigate to “Mobile Key” and turn the function on.
-
On the receiving side (GCash), the following wallet-wide limits are observed, covering all funds flowing into the wallet:
- Fully Verified GCash Account with a linked bank account: Php 500,000 per month
9. How fast is the fund transfer / cash in process?
Assuming stable internet connection, funds should be debited from your BPI source account and credited to your GCash wallet in real-time.
10. My Cash In transaction failed. What should I do?
Here are a few possible reasons you are encountering cash in failure:
- Your BPI account does not have enough balance to complete your cash in transaction. Please make sure that your BPI account has sufficient funds at the time of cash in.
- You have reached the allowable GCash wallet limits or BPI transaction limits. Please refer to FAQ #8 on transaction limits for this service.
- You are a newly registered GCash user, and are trying to cash in more than Php 15,000 in a day. You may try cashing in lower amounts, wait to cash in again the following day, or cash in through other available channels. Please refer to FAQ #8 on transaction limits for this service.
- You are in a location with unstable internet connection. This service requires stable internet connection in order to process your cash in request.
- You did not enter the desired amount and select the source BPI account for cash in. Please make sure that you enter your desired amount and select your source BPI account before proceeding.
- Your BPI-registered mobile number is not updated. You may update your mobile number via BPI Online/Mobile App and activate at a BPI ATM, or contact BPI’s customer support for further assistance.
- You entered the wrong authentication code/One Time Pin (OTP). Please ensure that you enter the correct OTP within 3 attempts. Otherwise, you will be asked to wait 5 minutes to try again.
- You did not enter the correct OTP in the expected period of time. Please be mindful that the expiration of OTP is 5 minutes.
11. I am unable to cash in. What should I do?
If none of the above resolves your concern, please submit a ticket here with the following information:
- Full Name
- GCash Mobile Number
- Amount
- Date and Time of Transaction
- Screenshot of Error Prompt
- Photo of your Valid ID (Driver's License, Passport, etc.)
12. My BPI account was deducted, but the funds were not reflected in my GCash wallet.
If this happens, rest assured that your funds will be credited to your GCash wallet within 1-2 business days, and you will receive an SMS notification once this has been completed.
Should you not receive your funds after two business days, kindly submit a ticket here with the following details:
- Full Name
- GCash Mobile Number
- Amount
- Date and Time of Transaction
- Screenshot of the email confirmation sent to you by BPI
Unlinking Questions
13. How do I unlink my BPI Online account from GCash?
Tap the upper left menu icon > select ‘My Linked Accounts’ > select ‘BPI’. When prompted, tap ‘Unlink’.
Support Contacts
14. I have additional questions/concerns.
For GCash-related concerns, you may contact us via the following:
- Submit a ticket here with your name, mobile number, and concern
- Call our hotline at 2882 (Note: Due to the extended community quarantine, our operating hours are from 8am - 5pm)
Please be reminded that we are no longer using our Facebook Messenger channel for customer service concerns. For your security, please do not entertain messages from anyone on Facebook Messenger pretending to be our customer support line. Any inquiries/concerns should be directed to the channels above only.
For concerns about your BPI account, you may reach out to BPI branch officers or contact them via the following:
- International Calls +63 2 889-10000
- Domestic 02 889-10000
- PLDT domestic toll free 1-800-188-89-100
- Email Address help@bpi.com.ph
IMPORTANT: Neither GCash nor BPI representatives will ask for your GCash MPIN, GCash Authentication Code, BPI Online password, or the BPI Authentication Code/OTP. Do NOT share these with anyone.