Withdrawal or Deposit did not reflect in GSave Account

You might experience a delay in your deposit and withdrawal of funds in GSave if you made a transaction during the downtime period of our bank partners or GCash.

Your transactions will be automatically credited to/from your GCash wallet in 2 business days. An SMS notification will be sent to confirm this. 

If the deposit or withdrawal amount is still not credited after two days or if you have another problem with your GSave transaction, click here to ask us for help. Make sure to include the correct GCash reference number, amount, product name, date of transaction, and a screenshot of your SMS or in-app confirmation so that we can assist you better.