I cannot pin my exact address when ordering
You can try to pin the nearest landmark and specify our exact address on remarks or comment section.
I initially ordered for pick up but is unable to go
You can try book a third party rider separate to pick up the order from the branch
Why can't I order certain items in the menu?
This could mean a specific item may not be available at the branch servicing you. You may try ordering another item instead
Can I cancel my order?
Cancelling of orders is subject to approval by Gong Cha. We may reach out to Gong cha's customer support channels for approval
Why is there a delay on delivery?
There could be various reasons why a branch may experience delays in delivery such as volume of orders, staffing, and availability of supplies.
To whom should I reach out to if my payment failed but my wallet got deducted?
Contact the GCash Help center by submitting a ticket.
To whom should I reach out to if my payment succeeded but order did not post?
Contact the GCash Help Center by submitting a ticket.
To whom should I reach out to if my delivery did not arrive?
You may reach out to Gong cha through the following channels:
- Email: firstname.lastname@example.org
- Facebook: https://www.facebook.com/gongcha.ph/
- Hotline: 09359181134 / 09338156956 / 09307381567