Unable to proceed with verifying your GCash Account
Troubleshoot issues when verifying your GCash account if you are unable to proceed with GCash verification.
Tap which scenario you are experiencing when trying to verify your GCash account.
Too many attempts/Our system is currently busy
Please retry your verification after 24 hours.
Rejected Application
Your verification may have failed due to the quality of the requirements submitted. Make sure that your selfie scan and photo of your ID is clear, bright, and not cropped.
To retry your GCash verification, please visit My account verification was unsuccessful: What to do next?
Error Message
If the error is not on this list, please take a screenshot of the error message you encountered and submit a ticket here.
Getting your GCash account Fully Verified may take up to 7 days.