Click on the question to learn more about Online Shopping Insurance:
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How long would it take to receive my benefit?
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Who can I contact if I have more concerns about my GInsure account or policy?
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What is not covered by this insurance?
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Who can buy this product?
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How many plans can I buy?
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How long would it take before I receive my claim?
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How will I get my reimbursement?
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Can my claim be declined?
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How can I turn off my Auto-renewal?
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Who can I contact if I have more concerns about my Igloo policy?
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Can I upgrade or downgrade my current GCash policy?
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What are the ongoing promos I can avail?
How long would it take to receive my benefit?
If your claims are approved, the benefits will be released within 3 to 5 banking days. The payment will be transferred directly to your GCash wallet or your nominated bank account.
Who can I contact if I have more concerns about my GInsure account or policy?
You may reach out to us here in the Help Center by submitting a ticket.
What is not covered by this insurance?
The policy does not cover loss arising from:
- Abnormal Conditions
- State of emergency as declared by the local authorities
- Mass cyber-attack
- Other abnormal conditions
- Business Activities
- Activities carried out by you for trade, business or professional purposes
- Includes any loss connected to an account with a financial institution that is used for such purposes
- Infrastructure Failure
- Outage in or disruption of electrical power or telecommunications services operated by a third-party service provider
- Confidence Scams
- Confidence trick involving feigned intentions towards you, to gain your confidence or affections, and then using that goodwill to commit fraud
- Examples include romantic intentions, investments, contracts and loans
- Currency
- Unregulated digital currency of any kind
- Unregulated virtual currency of any kind
- Unregulated cryptocurrency of any kind
- Dishonest Acts
- Dishonest, criminal, malicious or fraudulent acts that you willingly participated in or directed
- Indirect or Consequential Loss
- Any indirect or consequential loss of any nature, except as expressly provided for in policy
Who can buy this product?
All Fully Verified GCash users may buy this product.
How many plans can I buy?
You can buy a maximum of 1 plan per month (since these are monthly plans). Once the plan expires, you will be receiving an email notification.
If you have opted for auto-renewal, your plan will be automatically renewed after 1 month if there is sufficient balance in your GCash wallet for deduction.
How long would it take before I receive my claim?
Upon passing Igloo's evaluation your funds will be released within 3 business days upon receipt of the request for claim and completion of documents.
You will be notified via e-mail once the request has been received and if you need to submit additional documents.
How will I get my reimbursement?
Once you receive an email notification that your claim was approved, the amount will be automatically credited to your GCash Account.
Can my claim be declined?
Your claim can be rejected due to the following reasons:
- Incomplete documents submitted.
- Documents submitted were blurred.
- Invalid detail/s and document/s were provided.
- Scenarios are not covered by this policy.
An email notification will be sent regarding the result of your Claim Request. The reason for rejecting the request will be also indicated.
Cancellation
How can I turn off my Auto-renewal?
Auto-renewal is an option available upon choosing your preferred coverage or by going to the product policy details. You can turn off the auto-renewal by following these steps:
- Go to Manage My Insurance and open your available insurance products.
- Choose Online Retail Fraud Cover to open the policy page.
- On the Policy page, go to the Auto-Renewal Subscription part; which can be found on the bottom part.
- Toggle the button to turn off the Auto-Renewal of the policy.
Note: You may also choose to get protected for only 1 month by turning off the auto-renewal.
Who can I contact if I have more concerns about my Igloo policy?
You may reach out to our partner via email cs.ph@iglooinsure.com.
Customer Service operation hours will be from Monday to Friday 10 AM - 6 PM.
Office Hours : 10 AM - 7 PM
Can I upgrade or downgrade my current GCash policy?
You may upgrade or downgrade your coverage level by canceling your existing policy and buying a new one.
We will refund the premium paid for your plan if you cancel within the 15-day free-look period. There will be no refund or cancellation fee if you cancel after the free-look period.
What are the ongoing promos I can avail?
Cash for Dengue Costs comes with Free COVID-19 cover for the first 20,000 customers. buy now for as low as PHP300/year.
Visit Frequently Asked Questions about GInsure To know more about GInsure Insurance Policy.