Tap on the question to learn more about Singlife Insurance:
- How long would it take before I receive my benefit?
- How can I change my mobile number for my Singlife Insurance?
- What should I do if I was auto deducted multiple times in GInsure?
1. How long would it take before I receive my benefit?
Benefits for approved claims will be released within 3 to 5 banking days. Payment will be credited directly to your GCash wallet or nominated bank account.
For further assistance or other inquiries on claims, please e-mail at help@singlife.com
2. How can I change my mobile number for my Singlife Insurance?
Follow these steps to submit a ticket in the GCash Help Center:
STEP 1: File a ticket on the GCash Help Center.
STEP 2: Fill up the fields on the Help Center
Here are some tips on how to properly fill up the fields:
- "I want to change my mobile number in GInsure" concern category.
- Old Mobile Number
- New Mobile Number
STEP 3: Attach the necessary documents in the Attachments field.
You will receive an email confirmation that your ticket has been received. A GCash Representative will contact you within 7 business days after submitting your ticket. Use the ticket number provided in the email to follow up your request.
3. What should I do if I was auto deducted multiple times in GInsure?
Follow these steps to submit a ticket in the GCash Help Center:
STEP 1: File a ticket on the GCash Help Center.
STEP 2: Fill up the fields on the Help Center
Here are some tips on how to properly fill up the fields:
- select the " I was auto deducted multiple times in GInsure" concern category.
- Mobile Number
STEP 3: In the Attachments field, attach the documents:
- Reference numbers of two transactions, transaction dates, and amount.
You will receive an email confirmation that your ticket has been received. A GCash Representative will contact you within 7 business days after submitting your ticket. Use the ticket number provided in the email should you want to follow up on your request.
Visit Frequently Asked Questions about GInsure To know more about GInsure Insurance Policy.