The main reason you can’t access your GFunds account is because it may be under downtime. You will have to wait for the downtime to end before you can access your GFunds again. Try accessing your GFunds accounts again after a few hours.
If you are unable to access your GFunds account due to other reasons, file a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile number
STEP 5: Select GFunds > I cannot access my GFunds Account as your concern category
STEP 6: Input in the text box if you have additional information about your concern.
STEP 7: Tap Submit
Here is a summary of the steps on what you should do if you cannot access your GFunds account for reasons other than downtime.