Reminder:
- Never share your MPIN or OTP (authentication code), or answers to your Security Questions with anyone. GCash will never ask for this from you
- If you have a GCash Mastercard, you can still access the funds of your wallet through your nominated 6-digit Card PIN
What is GCash Face Verify?
GCash Face Verify is a security feature of GCash that uses your mobile phone's camera whenever you need to do an MPIN reset. This is an added form of security to protect your GCash account.
*Can I still reset my MPIN even if my phone camera is broken?
How do I reset my MPIN through Face Verify?
STEP 1: Launch the GCash App and tap Forgot MPIN? on the login screen.
STEP 2: Tap Send Code from the pop-up screen. You will receive a 6-digit authentication code to your GCash Registered Mobile number
STEP 3: Enter the Authentication Code you received and tap Submit. Tap Tap Here to resend if you didn’t get the code.
STEP 4: After inputting the authentication code, you will be redirected to the Verify with Face Recognition page.
Look at the screen and allow the program to scan your face. This will take no more than 5 seconds. Please follow all the guidelines as indicated in the page for the verification process.
STEP 6: Enter your NEW MPIN and tap Submit. Your new MPIN must be different from your previous three (3) MPINs.
Tips:
Avoid easily guessable MPINs like your birthday, 1234, or the last four digits of your phone number. Never share your MPIN or OTP (authentication code) to anyone.
A confirmation screen will appear when you have successfully reset your MPIN. Tap OK to go back to the login screen and start using GCash.
Frequently Asked Questions
Is this feature available to everyone?
The GCash Face Verify feature is only available to GCash users that have verified in-app and can only be used in mobile phones that have face recognition features.
To know how to get fully verified, click here.
Can I still reset my MPIN even if my phone camera is broken?
Yes. You can still reset your MPIN by confirming your Account Information and answering your Security Questions correctly.
To learn how to reset your MPIN without GCash Face Verify, click here.
Can I use other verification methods during MPIN Reset?
Yes. You may verify your email or set up your Security Questions as alternative methods for Face Verify.
If you have reached the maximum of 3 failed attempts, you could no longer use the Face Verify method.