Delays in bank transfers may occur due to system errors or ongoing bank maintenance on the side of the partner bank.
The sender may receive an SMS stating that the funds will be reversed back to the sender's GCash wallet in 1-2 banking days or the funds will be credited to the target bank account in 3-5 banking days. In case there is an issue with the target bank, it will be credited back to the sender's GCash wallet.
If the delay of your bank transfer has not been resolved after the said timeframe, file a ticket in the Help Center.
When filing a ticket, follow these steps:
STEP 1: File a ticket in the Help Center. A GCash representative will get back to you within 24 business hours after you have sent your inquiry.
STEP 2: Input your email address
STEP 3: Input your GCash-registered full name
STEP 4: Input your GCash-registered mobile phone number
STEP 5: Select Send Money to Bank > The money I sent did not transfer to the nominated bank account as your concern category
STEP 6: Input in the text box, “I experienced a delay in my bank transfer.”
STEP 7: Input the Date of Bank Transfer Transaction
STEP 8: Select the option if you received a GCash Reference No.
STEP 9: If yes, Input the GCash Reference No.
STEP 10: Input the Transaction Amount
STEP 11: Select the option if you received a SMS or In-App Confirmation
STEP 12: If yes, Attach screenshots of the SMS or In-App Confirmation
STEP 13: Tap Submit
Here is a summary of the steps on how to file a ticket if you experience a delay in your bank transfer.
