NOTE: If you are using a Non-Philippine Issued SIM, you might experience an error saying that you are trying to Cash In to an invalid account as the International Mobile numbers are not yet accepted.
Check the tips below if you are experiencing issues in cashing in money to your GCash Account:
- Check your network signal and make sure you have a stable connection
- Check what your Wallet and Transaction Limits are based on your GCash Profile
- Check if your GCash balance is enough to cash in.
- Make sure you entered your correct OTP
- Please make sure you enter the correct OTP within 3 attempts. Otherwise, you will be asked to wait 5 minutes to try again.
- The expiration of the OTP is 5 minutes.
If you still are unable to cash in, visit the GCash Help Center and raise your concern to Gigi. Please make sure to provide screenshot/s of your error/s for verification.