How do I transfer money from my old GCash account to my new one?

If you lose access to your phone or SIM, or need a new GCash account, you can transfer funds from your old account. Follow these reminders and steps:

 

Reminders:

  • Update Number: If your new number isn’t registered with GCash, update it through Account Recovery in the GCash app.
  • SIM Issues: If your SIM is lost, stolen, defective, or expired, get a new SIM with the same number from your network provider. Learn how to report a lost or stolen SIM here.

 

GCash Features that won't transfer

These features will not be moved to your new account:

  • Previous account information
  • Transaction history
  • GScore
  • GForest
  • Piggy Bank

 

Required Documents

You need these documents to request the fund transfer:

  1. Valid IDs: Choose from the National ID (Card Type), ePhil ID (Paper Type)/Digital National ID, Passport, HDMF (Pag-Ibig Loyalty Plus), Driver's License, Philippine Postal ID, PRC ID, UMID, and SSS ID.
  2. Selfie: A clear photo of yourself holding your valid ID.
  3. *Affidavit of Loss: Required if your SIM is lost, stolen, defective, or expired.

 

Steps to Transfer Funds

  1. Create New Account: Open a new GCash account with your new number and new mobile device.
  2. Verify Account: Fully verify your new GCash account. Verification is necessary to proceed.
  3. Request Transfer: Click here to request the fund transfer. Attach all required documents. You’ll get a confirmation email about your request within 48 hours.

 

Need more Help?

For other inquiries or concerns, check out the following articles: 

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