How do I transfer money and services from my old GCash account to my new one?
GCash can process the transfer of funds to another GCash account if both the source and recipient numbers are under the same account owner. Check out the requirements and steps below to learn more:
Required Documents
You need these documents to request the fund transfer:
- One Accepted Valid Government ID
- A clear photo of yourself holding your valid ID.
*If the old number is not a Fully Verified account, you must also provide a Notarized Affidavit of Loss for the lost, deactivated, or expired SIM.
Note that only the following products linked to your old account shall be transferred:
- Lending (GGives, GCredit, GLoan)
- GSave
- GStocks PH
- GCrypto
- GFunds
Steps to Transfer Funds to a new GCash Account
If you previously requested to block your account
- Make sure your new GCash account is Fully Verified
- Have the photo of the valid ID, selfie, and the notarized affidavit* ready for submission
- Search for the GCash e-mail thread when you requested for the blocking of your account
- Reply to the e-mail with your documents, and the mobile number where you want to transfer the funds and services.
Wait for the update from our GCash Support Team within 24 hours.
If it is the first time that you will be reaching out to GCash to transfer your funds
- Make sure your new GCash account is Fully Verified
- Have the photo of the valid ID, selfie, and the notarized affidavit* ready for uploading
- Click here to request the fund transfer. Fill out all the required information and attach all required documents.
You will receive a confirmation email about your transfer of funds request within 48 hours.
Need more Help?
For other inquiries or concerns, check out the following articles: